[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service
blakjak at blakjak.net
Thu Sep 28 13:51:26 EST 2017
Fair use is fair use. If they're costing you more than you're making off
them, it's unsustainable. I'd have a conversation with the customer
around that very fact, they're either oblivious to the problem, or
oblivious to the impact it's having on you.
Memory is somewhat vague now but I have an idea that I was managing a
similar issue with a customer some years ago and found the customer was
able to reshuffle their network load to reduce the hit on my link. The
alternative was to give them a special (read: higher) price that allowed
me to differentiate their disproportionate hit on my paid transit link
(customer must be profitable, or what's the point in having them as a
customer?), and they didn't like that price tag.
On 28/09/2017 4:20 p.m., James Cunningham wrote:
> Hello Ausnog,
> We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE
> e-line service for, and we have given them the service with Unlimited
> Internet data - but subject to fair use.
> The customer is smashing the service, 100% of the time, running it at
> at the full 19-20Mbps, 24/7, every single day, including weekends.
> This is resulting in 5-6TB of internet data that they are transferring
> through us, and our IP transit upstream, which is obviously costing us
> a fair chunk in IP transit costs.
> We haven't said anything to the customer, but I'm curious to see what
> other people would consider "fair use" of an business grade, unlimited
> Internet service.
> We already peer with Megaport and IX-Australia so we try to minimise
> our IP transit costs as much as possible, but this traffic is going
> directly Telstra, and we are loosing out on this particular customer.
> Do we just suck it up, or would you increase the customers monthly
> fee, throttle them, etc?
> Thoughts here would be appreciated.
> AusNOG mailing list
> AusNOG at lists.ausnog.net
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