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<p>Fair use is fair use. If they're costing you more than you're
making off them, it's unsustainable. I'd have a conversation with
the customer around that very fact, they're either oblivious to
the problem, or oblivious to the impact it's having on you. <br>
</p>
<p>Memory is somewhat vague now but I have an idea that I was
managing a similar issue with a customer some years ago and found
the customer was able to reshuffle their network load to reduce
the hit on my link. The alternative was to give them a special
(read: higher) price that allowed me to differentiate their
disproportionate hit on my paid transit link (customer must be
profitable, or what's the point in having them as a customer?),
and they didn't like that price tag. <br>
</p>
<p><br>
</p>
<p>Mark.<br>
</p>
<br>
<div class="moz-cite-prefix">On 28/09/2017 4:20 p.m., James
Cunningham wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAEtbOSDzvCmceTDP+DFhbPvJSNCvHcT6=iK1dTc9axyVVCbRQw@mail.gmail.com">
<div dir="ltr">Hello Ausnog,
<div><br>
</div>
<div>We have a customer who we are providing a 20Mbps AAPT
Wholesale, MBE e-line service for, and we have given them the
service with Unlimited Internet data - but subject to fair
use.</div>
<div><br>
</div>
<div>The customer is smashing the service, 100% of the time,
running it at at the full 19-20Mbps, 24/7, every single day,
including weekends. This is resulting in 5-6TB of internet
data that they are transferring through us, and our IP transit
upstream, which is obviously costing us a fair chunk in IP
transit costs.</div>
<div><br>
</div>
<div>We haven't said anything to the customer, but I'm curious
to see what other people would consider "fair use" of an
business grade, unlimited Internet service.</div>
<div><br>
</div>
<div>We already peer with Megaport and IX-Australia so we try to
minimise our IP transit costs as much as possible, but this
traffic is going directly Telstra, and we are loosing out on
this particular customer. Do we just suck it up, or would you
increase the customers monthly fee, throttle them, etc?</div>
<div><br>
</div>
<div>Thoughts here would be appreciated.</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>James</div>
</div>
<br>
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