[AusNOG] Looking for contact @ Riot Games - LoL Connection problems
hmcglinn at gmail.com
Sat Jan 31 09:26:55 EST 2015
I have found a reoccurring issue with loading into a LoL game. I have
previous logged support tickets about this issue but it has got lost and
maybe dropped along the way.
>From what I can tell it seems to be some kind of routing issue inside riot
games AS off of vocus in Australia.
Tracing route to 18.104.22.168 over a maximum of 30 hops
1 4 ms 2 ms 2 ms [10.0.100.252]
2 5 ms 4 ms 6 ms ppp-chc-loopback.3t.nz [22.214.171.124]
3 5 ms 5 ms 7 ms GigabitEthernet0-3-664.chrev-rt1.fx.net.nz
4 19 ms 20 ms 20 ms gigabit.fx1.ape.nzix.net [126.96.36.199]
5 20 ms 21 ms 19 ms vocus1.ape.nzix.net [188.8.131.52]
6 46 ms 43 ms 43 ms ten-0-7-0-2.cor01.alb01.akl.VOCUS.net.nz
7 45 ms 49 ms 44 ms ten-0-0-0-2.cor03.syd03.nsw.VOCUS.net.au
8 43 ms 53 ms 42 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au
9 44 ms 43 ms 44 ms as6507.cust.bdr03.syd04.nsw.VOCUS.net.au
10 * * * Request timed out.
(Tracing from vocus's LG yields the same result.)
Last time this happened I was unable to ping this IP address, but the
following day I could, with no changes at my end. Reason I say that is the
riot helpdesk was adamant I should check my firewall. :)
Here is a packet capture of what I see on joining a game: (I can send the
full .pcap on request).
My brother works at the upstream ISP so can provide any requested BGP or
other outputs, I work at a different ISP with similar connectivity to the
one I am testing from. (We have a direct peering with Vocus however).
If anyone else is having similar issues you are more than welcome to
respond and help me / Riot Games out. If someone from Riot OCE NoC could
contact me offlist to help fix up this it would be greatly appreciated as
I'm a simple Network Engineer looking for some relaxation from LoL in his
Thanks in advance!
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