[AusNOG] Looking for contact @ Riot Games - LoL Connection problems
mcdonald.richards at gmail.com
Sat Jan 31 09:31:06 EST 2015
Have contacted you off-list.
On Fri, Jan 30, 2015 at 2:26 PM, Hamish McGlinn <hmcglinn at gmail.com> wrote:
> Hi there,
> I have found a reoccurring issue with loading into a LoL game. I have
> previous logged support tickets about this issue but it has got lost and
> maybe dropped along the way.
> From what I can tell it seems to be some kind of routing issue inside riot
> games AS off of vocus in Australia.
> C:\Users\hmcglinn>tracert 188.8.131.52
> Tracing route to 184.108.40.206 over a maximum of 30 hops
> 1 4 ms 2 ms 2 ms [10.0.100.252]
> 2 5 ms 4 ms 6 ms ppp-chc-loopback.3t.nz [220.127.116.11]
> 3 5 ms 5 ms 7 ms GigabitEthernet0-3-664.chrev-rt1.fx.net.nz
> 4 19 ms 20 ms 20 ms gigabit.fx1.ape.nzix.net [18.104.22.168]
> 5 20 ms 21 ms 19 ms vocus1.ape.nzix.net [22.214.171.124]
> 6 46 ms 43 ms 43 ms ten-0-7-0-2.cor01.alb01.akl.VOCUS.net.nz
> 7 45 ms 49 ms 44 ms ten-0-0-0-2.cor03.syd03.nsw.VOCUS.net.au
> 8 43 ms 53 ms 42 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au
> 9 44 ms 43 ms 44 ms as6507.cust.bdr03.syd04.nsw.VOCUS.net.au
> 10 * * * Request timed out.
> (Tracing from vocus's LG yields the same result.)
> Last time this happened I was unable to ping this IP address, but the
> following day I could, with no changes at my end. Reason I say that is the
> riot helpdesk was adamant I should check my firewall. :)
> Here is a packet capture of what I see on joining a game: (I can send the
> full .pcap on request).
> My brother works at the upstream ISP so can provide any requested BGP or
> other outputs, I work at a different ISP with similar connectivity to the
> one I am testing from. (We have a direct peering with Vocus however).
> If anyone else is having similar issues you are more than welcome to
> respond and help me / Riot Games out. If someone from Riot OCE NoC could
> contact me offlist to help fix up this it would be greatly appreciated as
> I'm a simple Network Engineer looking for some relaxation from LoL in his
> downtime! :D
> Thanks in advance!
> AusNOG mailing list
> AusNOG at lists.ausnog.net
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