[AusNOG] Not sure who to call - Vocus / Telstra not routing to client website

[Mailing Lists]

Hi Paul,

Do you have a ticket open with our NOC? Flick me the ticket number and / or
some more details off list and I can look into it for you.

Cheers,
Damien (Vocus).

On Thu, Dec 4, 2014 at 5:27 PM, Paul Walters <paul.walters at walthome.com>
wrote:

> Ok, I have a client that has a website hosted at 103.29.205.25.
>
> 1  gigabitethernet3-3.exi2.melbourne.telstra.net (203.50.77.53)  0.332
> ms  0.203 ms  0.365 ms
>
> 2  bundle-ether3-100.win-core1.melbourne.telstra.net (203.50.80.129)
> 2.361 ms  1.476 ms  3.115 ms
>
> 3  bundle-ether12.ken-core10.sydney.telstra.net (203.50.11.122)  14.359
> ms  14.220 ms  14.609 ms
>
> 4  bundle-ether19.ken-core4.sydney.telstra.net (203.50.11.128)  16.729
> ms  15.345 ms  15.983 ms
>
> 5  tengigabitethernet7-1.ult2.sydney.telstra.net (203.50.20.51)  13.232
> ms  13.221 ms  12.985 ms
>
> 6  vocusf.lnk.telstra.net (139.130.73.106)  13.232 ms  13.222 ms  13.110
> ms
>
> 7  ten-0-1-0-1.cor01.syd04.nsw.VOCUS.net.au (175.45.72.76)  30.223 ms
> 30.333 ms  30.349 ms
>
> 8  ten-0-1-0-0.cor01.bne03.qld.VOCUS.net.au (114.31.194.166)  30.596 ms
> 30.587 ms  30.223 ms
>
> 9  ten-2-2-0.bdr01.bne03.qld.VOCUS.net.au (114.31.194.111)  29.974 ms
> 29.960 ms  29.849 ms
>
> 10  as17766.cust.bdr01.bne03.qld.VOCUS.net.au (114.31.195.60)  29.971 ms
> 29.959 ms  30.098 ms
>
>
> The next is from AAPT
>
>
> 1 gi9-9.sglebdist02.nw.aapt.net.au (202.10.15.154) [MPLS: Label 705 Exp
> 0] 12 msec
>
>     gi9-9.sglebdist01.nw.aapt.net.au (202.10.15.152) [MPLS: Label 646 Exp
> 0] 12 msec
>
>     gi9-9.sglebdist02.nw.aapt.net.au (202.10.15.154) [MPLS: Label 705 Exp
> 0] 12 msec
>
>   2 bu11.sglebcore01.aapt.net.au (202.10.12.7) [MPLS: Labels 17562/1361
> Exp 0] 16 msec
>
>     te2-1-110.sglebdist01.aapt.net.au (202.10.12.130) [MPLS: Labels
> 388/1361 Exp 0] 16 msec
>
>     bu11.sglebcore01.aapt.net.au (202.10.12.7) [MPLS: Labels 17562/1361
> Exp 0] 12 msec
>
>   3 bu11.sglebcore01.aapt.net.au (202.10.12.7) [MPLS: Labels 17552/1361
> Exp 0] 12 msec
>
>     te0-0-0-0.bqueecore01.aapt.net.au (202.10.10.66) [MPLS: Labels
> 17188/1361 Exp 0] 12 msec
>
>     bu11.sglebcore01.aapt.net.au (202.10.12.7) [MPLS: Labels 17552/1361
> Exp 0] 12 msec
>
>   4 te2-2.bqueedist01.aapt.net.au (202.10.12.18) [MPLS: Label 1361 Exp 0]
> 12 msec
>
>     te0-0-0-0.bqueecore01.aapt.net.au (202.10.10.66) [MPLS: Labels
> 17182/1361 Exp 0] 12 msec
>
>     te2-2.bqueedist01.aapt.net.au (202.10.12.18) [MPLS: Label 1361 Exp 0]
> 12 msec
>
>   5 te2-2.bqueedist01.aapt.net.au (202.10.12.18) [MPLS: Label 1361 Exp 0]
> 12 msec
>
>     bu8.bqueebrdr11.aapt.net.au (202.10.14.39) 16 msec
>
>     te2-2.bqueedist01.aapt.net.au (202.10.12.18) [MPLS: Label 1361 Exp 0]
> 12 msec
>
>   6 203-174-129-34.bri.static-ipl.aapt.com.au (203.174.129.34) 12 msec
>
>     bu8.bqueebrdr11.aapt.net.au (202.10.14.39) 12 msec
>
>     203-174-129-34.bri.static-ipl.aapt.com.au (203.174.129.34) 12 msec
>
>   7 203-174-129-34.bri.static-ipl.aapt.com.au (203.174.129.34) 12 msec
>
>     203-219-166-4.static.tpgi.com.au (203.219.166.4) [AS 7545] 12 msec
>
>     203-174-129-34.bri.static-ipl.aapt.com.au (203.174.129.34) 12 msec
>
>   8 203-29-142-150.static.tpgi.com.au (203.29.142.150) [AS 7545] 12 msec
>
>     203-219-166-4.static.tpgi.com.au (203.219.166.4) [AS 7545] 12 msec
>
>     203-29-142-150.static.tpgi.com.au (203.29.142.150) [AS 7545] 16 msec
>
>   9 203-29-142-150.static.tpgi.com.au (203.29.142.150) [AS 7545] 12 msec
> *  12 msec
>
> They have told me that people from Canada can get on it fine, just not
> people here in AUS. Normally its TPG or AAPT and i just log an internet
> fault with their NOC team.
>
> I know VOCUS is having issues, but this has only happen after they went
> down (24 hours after).
>
> Any help appreciated.
>
> Cheers
> Paul
>
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