[AusNOG] Not sure who to call - Vocus / Telstra not routing to client website

[Paul Walters]

Ok, I have a client that has a website hosted at 103.29.205.25.

1  gigabitethernet3-3.exi2.melbourne.telstra.net (203.50.77.53)  0.332 ms
0.203 ms  0.365 ms

2  bundle-ether3-100.win-core1.melbourne.telstra.net (203.50.80.129)  2.361
ms  1.476 ms  3.115 ms

3  bundle-ether12.ken-core10.sydney.telstra.net (203.50.11.122)  14.359 ms
14.220 ms  14.609 ms

4  bundle-ether19.ken-core4.sydney.telstra.net (203.50.11.128)  16.729 ms
15.345 ms  15.983 ms

5  tengigabitethernet7-1.ult2.sydney.telstra.net (203.50.20.51)  13.232 ms
13.221 ms  12.985 ms

6  vocusf.lnk.telstra.net (139.130.73.106)  13.232 ms  13.222 ms  13.110 ms

7  ten-0-1-0-1.cor01.syd04.nsw.VOCUS.net.au (175.45.72.76)  30.223 ms
30.333 ms  30.349 ms

8  ten-0-1-0-0.cor01.bne03.qld.VOCUS.net.au (114.31.194.166)  30.596 ms
30.587 ms  30.223 ms

9  ten-2-2-0.bdr01.bne03.qld.VOCUS.net.au (114.31.194.111)  29.974 ms
29.960 ms  29.849 ms

10  as17766.cust.bdr01.bne03.qld.VOCUS.net.au (114.31.195.60)  29.971 ms
29.959 ms  30.098 ms


The next is from AAPT


1 gi9-9.sglebdist02.nw.aapt.net.au (202.10.15.154) [MPLS: Label 705 Exp 0]
12 msec

    gi9-9.sglebdist01.nw.aapt.net.au (202.10.15.152) [MPLS: Label 646 Exp
0] 12 msec

    gi9-9.sglebdist02.nw.aapt.net.au (202.10.15.154) [MPLS: Label 705 Exp
0] 12 msec

  2 bu11.sglebcore01.aapt.net.au (202.10.12.7) [MPLS: Labels 17562/1361 Exp
0] 16 msec

    te2-1-110.sglebdist01.aapt.net.au (202.10.12.130) [MPLS: Labels
388/1361 Exp 0] 16 msec

    bu11.sglebcore01.aapt.net.au (202.10.12.7) [MPLS: Labels 17562/1361 Exp
0] 12 msec

  3 bu11.sglebcore01.aapt.net.au (202.10.12.7) [MPLS: Labels 17552/1361 Exp
0] 12 msec

    te0-0-0-0.bqueecore01.aapt.net.au (202.10.10.66) [MPLS: Labels
17188/1361 Exp 0] 12 msec

    bu11.sglebcore01.aapt.net.au (202.10.12.7) [MPLS: Labels 17552/1361 Exp
0] 12 msec

  4 te2-2.bqueedist01.aapt.net.au (202.10.12.18) [MPLS: Label 1361 Exp 0]
12 msec

    te0-0-0-0.bqueecore01.aapt.net.au (202.10.10.66) [MPLS: Labels
17182/1361 Exp 0] 12 msec

    te2-2.bqueedist01.aapt.net.au (202.10.12.18) [MPLS: Label 1361 Exp 0]
12 msec

  5 te2-2.bqueedist01.aapt.net.au (202.10.12.18) [MPLS: Label 1361 Exp 0]
12 msec

    bu8.bqueebrdr11.aapt.net.au (202.10.14.39) 16 msec

    te2-2.bqueedist01.aapt.net.au (202.10.12.18) [MPLS: Label 1361 Exp 0]
12 msec

  6 203-174-129-34.bri.static-ipl.aapt.com.au (203.174.129.34) 12 msec

    bu8.bqueebrdr11.aapt.net.au (202.10.14.39) 12 msec

    203-174-129-34.bri.static-ipl.aapt.com.au (203.174.129.34) 12 msec

  7 203-174-129-34.bri.static-ipl.aapt.com.au (203.174.129.34) 12 msec

    203-219-166-4.static.tpgi.com.au (203.219.166.4) [AS 7545] 12 msec

    203-174-129-34.bri.static-ipl.aapt.com.au (203.174.129.34) 12 msec

  8 203-29-142-150.static.tpgi.com.au (203.29.142.150) [AS 7545] 12 msec

    203-219-166-4.static.tpgi.com.au (203.219.166.4) [AS 7545] 12 msec

    203-29-142-150.static.tpgi.com.au (203.29.142.150) [AS 7545] 16 msec

  9 203-29-142-150.static.tpgi.com.au (203.29.142.150) [AS 7545] 12 msec *
12 msec

They have told me that people from Canada can get on it fine, just not
people here in AUS. Normally its TPG or AAPT and i just log an internet
fault with their NOC team.

I know VOCUS is having issues, but this has only happen after they went
down (24 hours after).

Any help appreciated.

Cheers
Paul
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