[AusNOG] Telstra 4G Wingle connection.

[Jrandombob]

As an aside, you can look up the towers in your client's vicinity via
https://www.rfnsa.com.au, that will tell you what bands are supported by
the local towers.

On Thu, Mar 20, 2025 at 5:35 PM Darren Moss <Darren.Moss at cloud365.com.au>
wrote:

> +1 what Nathan said.
>
>
>
> This happened to me last week in Darwin during an infrastructure rollout.
> I learned my lesson previously and always take spare dongles / SIMs.
>
>
>
> I had a (Telstra 4GX 8372 dongle) which tested fine in our office, then
> after heading north it stopped seeing the Telstra network. It would
> randomly appear with 2/5 signal strength then disappear as we moved around.
>
>
>
> I did a manual scan and it could only see Vodafone…. so we changed it out
> for a Vodafone SIM and now it works perfectly.
>
>
>
> I would perform a manual scan and see what networks pop up.
>
>
>
>
>
>
>
> D.
>
>
>
> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> *On Behalf Of *Nathan
> Brookfield
> *Sent:* Thursday, 20 March 2025 5:10 PM
> *To:* lauricat at fastmail.fm
> *Cc:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] Telstra 4G Wingle connection.
>
>
>
> I think you’ll find what has happened here is that Telstra have turned off
> the radios for the frequencies that your device connects to, this has been
> happening a lot and just means you’ll have to replace the dongle
> unfortunately.
>
>
>
> *Nathan Brookfield *
> Chief Executive Officer
>
> *p*: 1300 592 330  |  *m*: 0412 266 008 | *w*: https://Iperium.com.au
>
>
>
> Level 4, Suite 2, 189 Kent Street Sydney NSW 2000
>
>
> *Your Connectivity Team*
>
>
> DISCLAIMER: This document is intended solely for the named addressee. This
> electronic communication, which includes any files or attachments thereto,
> contains proprietary or confidential information and may be privileged and
> otherwise protected under copyright or other applicable intellectual
> property laws. The use, disclosure, copying or distribution of any of the
> information contained in this document, by any person other than the
> addressee, is strictly prohibited. If you received this document in error,
> please contact the sender immediately and delete all the material from any
> computer. Confidentiality and legal privilege are not waived or lost by
> reason of mistaken delivery to you. Any views or opinions presented are
> solely those of the author and do not necessarily represent those of
> Iperium.
>
> WARNING: Computer viruses can be transmitted via email. The recipient
> should check this email and any attachments for the presence of viruses.
> Iperium accepts no liability for any damage caused by any virus transmitted
> by this email.
>
>
> On 20 Mar 2025, at 16:05, lauricat at fastmail.fm wrote:
>
> Good Afternoon.
>
> I had a client today with no Telstra mobile internet connectivity - via
> USB. I soon diagnosed a problem with their Telstra 4G Dongle (Wingle)
> Huawei 8372. I removed the dongle from the customers equipment, and plugged
> the device into my laptop to do all the diagnosis.
>
> Called support and was soon connected to a CSR in Hervey Bay. Checked the
> account (not shaped), all paid up and enabled, they ran all the tests their
> end, and eventually instructed me to hard reset the device - which I did,
>  meanwhile I tried to create a new profile (no good - I even fiddled with
> setting it up as an IPv6 device).
>
> After about 3/4 of an hour, still with a dead 8372, we both agreed I would
> take the Dongle to my Home office and try and swap the SIM card into my own
> Telstra 4G Dongle (Wingle) Huawei 8372. (They also suggested it could well
> be a SIM card problem.)
>
> Also, they mentioned that Telstra were working on the local base station
> (Regional/ Rural Victoria) _around_  _same_ _time_ as my client noticed
> internet connectivity was absent.
>
> So, later this afternoon, at home, I fired up my laptop again, plugged in
> the Client's Dongle, and it works perfectly. Please note, I connect roughly
> 3 km's down the road to a different, closer to me, Telstra tower.
>
> So this is obviously a base station problem.
>
> Can anyone on-list help me with this problem please?
>
> (Off-list - client is elderly and I want to get his connection sorted as
> soon as possible, the wait time today for support was about half an hour)
>
> Thank-you.
>
> Cheers
>
> Laurie.
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> https://lists.ausnog.net/mailman/listinfo/ausnog
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> https://lists.ausnog.net/mailman/listinfo/ausnog
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ausnog.net/pipermail/ausnog/attachments/20250320/fe2828ca/attachment.htm>