<div dir="ltr">As an aside, you can look up the towers in your client's vicinity via <a href="https://www.rfnsa.com.au">https://www.rfnsa.com.au</a>, that will tell you what bands are supported by the local towers.</div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Mar 20, 2025 at 5:35 PM Darren Moss <<a href="mailto:Darren.Moss@cloud365.com.au">Darren.Moss@cloud365.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg2683493275598993345">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif">+1 what Nathan said.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif">This happened to me last week in Darwin during an infrastructure rollout. I learned my lesson previously and always take spare dongles / SIMs.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif">I had a (Telstra 4GX 8372 dongle) which tested fine in our office, then after heading north it stopped seeing the Telstra network. It would randomly
appear with 2/5 signal strength then disappear as we moved around.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif">I did a manual scan and it could only see Vodafone…. so we changed it out for a Vodafone SIM and now it works perfectly.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif">I would perform a manual scan and see what networks pop up.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif">D.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri",sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11pt;font-family:"Calibri",sans-serif"> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>>
<b>On Behalf Of </b>Nathan Brookfield<br>
<b>Sent:</b> Thursday, 20 March 2025 5:10 PM<br>
<b>To:</b> <a href="mailto:lauricat@fastmail.fm" target="_blank">lauricat@fastmail.fm</a><br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Telstra 4G Wingle connection.<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I think you’ll find what has happened here is that Telstra have turned off the radios for the frequencies that your device connects to, this has been happening a lot and just means you’ll have to replace the dongle unfortunately.
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>Nathan Brookfield </b><br>
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<b>p</b>: 1300 592 330 | <b>m</b>: 0412 266 008 | <b>w</b>: <a href="https://Iperium.com.au" target="_blank">
https://Iperium.com.au</a><u></u><u></u></p>
<p class="MsoNormal"><br>
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<p class="MsoNormal">Level 4, Suite 2, 189 Kent Street Sydney NSW 2000<u></u><u></u></p>
<p class="MsoNormal"><br>
<b>Your Connectivity Team</b><br>
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On 20 Mar 2025, at 16:05, <a href="mailto:lauricat@fastmail.fm" target="_blank">lauricat@fastmail.fm</a> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif"></span>Good Afternoon.<br>
<br>
I had a client today with no Telstra mobile internet connectivity - via USB. I soon diagnosed a problem with their Telstra 4G Dongle (Wingle) Huawei 8372. I removed the dongle from the customers equipment, and plugged the device into my laptop to do all the
diagnosis.<br>
<br>
Called support and was soon connected to a CSR in Hervey Bay. Checked the account (not shaped), all paid up and enabled, they ran all the tests their end, and eventually instructed me to hard reset the device - which I did, meanwhile I tried to create a new
profile (no good - I even fiddled with setting it up as an IPv6 device).<br>
<br>
After about 3/4 of an hour, still with a dead 8372, we both agreed I would take the Dongle to my Home office and try and swap the SIM card into my own Telstra 4G Dongle (Wingle) Huawei 8372. (They also suggested it could well be a SIM card problem.)<br>
<br>
Also, they mentioned that Telstra were working on the local base station (Regional/ Rural Victoria) _around_ _same_ _time_ as my client noticed internet connectivity was absent.<br>
<br>
So, later this afternoon, at home, I fired up my laptop again, plugged in the Client's Dongle, and it works perfectly. Please note, I connect roughly 3 km's down the road to a different, closer to me, Telstra tower.<br>
<br>
So this is obviously a base station problem. <br>
<br>
Can anyone on-list help me with this problem please? <br>
<br>
(Off-list - client is elderly and I want to get his connection sorted as soon as possible, the wait time today for support was about half an hour)<br>
<br>
Thank-you.<br>
<br>
Cheers<br>
<br>
Laurie.<br>
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