[AusNOG] Telstra 4G Wingle connection.

[lauricat at fastmail.fm]

Good Afternoon.

I had a client today with no Telstra mobile internet connectivity - via USB. I soon diagnosed a problem with their Telstra 4G Dongle (Wingle) Huawei 8372. I removed the dongle from the customers equipment, and plugged the device into my laptop to do all the diagnosis.

Called support and was soon connected to a CSR in Hervey Bay. Checked the account (not shaped), all paid up and enabled, they ran all the tests their end, and eventually instructed me to hard reset the device - which I did,  meanwhile I tried to create a new profile (no good - I even fiddled with setting it up as an IPv6 device).

After about 3/4 of an hour, still with a dead 8372, we both agreed I would take the Dongle to my Home office and try and swap the SIM card into my own Telstra 4G Dongle (Wingle) Huawei 8372. (They also suggested it could well be a SIM card problem.)

Also, they mentioned that Telstra were working on the local base station (Regional/ Rural Victoria) _around_  _same_ _time_ as my client noticed internet connectivity was absent.

So, later this afternoon, at home, I fired up my laptop again, plugged in the Client's Dongle, and it works perfectly. Please note, I connect roughly 3 km's down the road to a different, closer to me, Telstra tower.

So this is obviously a base station problem. 

Can anyone on-list help me with this problem please? 

(Off-list - client is elderly and I want to get his connection sorted as soon as possible, the wait time today for support was about half an hour)

Thank-you.

Cheers

Laurie.