[AusNOG] Managed IT service providers in AU?

[Mark Delany]

Hi Ausnogs.

This is a bit outside my bailiwick but hopefully broadly within the domain of this
list... My question is about the existence or otherwise of managed IT support companies
who offer a service above and beyond remote hands.

The background is a local company looking to develop a specialised app for use by their
50-100,000 customer base. Not a large deployment, but a fairly important system to the
company. The deployment will likely be on AWS or possibly a VPS pool - certainly something
that is fully managed remotely.

The app is straightfoward structurally in that it is a bunch of business logic backed by a
database and presented as a set of web APIs using a standard tech stack.

Getting the system developed is not expected to be a problem; what is expected to be a
problem is managing and monitoring the deployment as the company is a small-time operation
who cannot afford to hire full-time IT staff.

It's largely a 9-5 business so 24/7 isn't required, but same-day fixes during Australian
business hours *is* definitely required.

I know of such services in the US, but do such service providers exist in the local
market? If so, can folk send me a few clues?


Mark.