[AusNOG] Curly One
Shaun D
shaun at kadeo.com.au
Thu Sep 26 14:57:12 AEST 2024
The ‘blank page’ returns HTML with a JS App which won’t start due to what looks like a 403 from an API.
[cid:image001.png at 01DB1023.B2EABE70]
As someone with experience in both camps (software dev, built ISPs), I’d agree with Nathan that Exetel is a red herring and that the above 403 is causing the blank page.
The specific API endpoint above https://api.axs.com/v1/fanskin/myaxs/17?access_token=XnFpNJG7cLxg1Tqz9PMg8H1CYKc could have something that does IP lookups or whatever.
The fact that the above domain is axs.com and the URL above is axs.com.au does mean that it would be ‘cross-origin’, which is why installing a CORS plugin was a workaround. If the server responds with the correct CORS headers, it may work.
From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Nathan Brookfield <Nathan.Brookfield at iperium.com.au>
Date: Thursday, 26 September 2024 at 2:36 pm
To: sales at twig.com.au <sales at twig.com.au>, AusNOG at lists.ausnog.net <AusNOG at lists.ausnog.net>
Subject: Re: [AusNOG] Curly One
What do the backend website owners AXS and Cloudflare have to say, I’d strongly suggest if your get a white page it’s nothing to do with the ISP’s you mentioned, also it loads fine here on all of the networks I manage.
From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of TWIG Solutions <sales at twig.com.au>
Date: Thursday, 26 September 2024 at 14:19
To: AusNOG at lists.ausnog.net <AusNOG at lists.ausnog.net>
Subject: [AusNOG] Curly One
Afternoon All,
I have an issue with some of my clients, which I discovered while looking into the issue for 1 client. After testing from various other geographically and ISP diverse clients I discovered it's pretty wide spread issue.
The issue is that the website below will only display a blank white page for most clients, definitely ALL clients (I have tested) using Exetel/Superloop FTTN, FTTC and select FTTP.
https://fanaccount.axs.com.au/login<https://fanaccount.axs.com.au/>
Yet some clients, when they view the site on the same laptop when at home (Telstra), it loads fine and shows a login page. They come back to the office, and it wont. My own service when it was FTTC, didnt work, now I am FTTP it works.
I did some tracing and discovered that as soon as the data traverse a certain link, it fails. I passed all my findings to Exetel/Superloop technical and it's been now been in hand since 25/6/24 and revived again on 26/8/24 (after the original ticket was closed with no resolution). Nor they are saying its a website issue, and they suggested installing a CORs extension on Chrome as it "fixed" it for them. Not a secure solution, but I tested extension on 3 clients, still no good, and why only for some clients??.
So again I am waiting for responses, and the initial client who reported to me is getting very p*ssed off with the delays. They use the site a lot booking tickets for their clients etc...
Traces shown below, I wonder if anyone can test and advise, perhaps look at the traces you get if it does or doesn't work, as it seem Exetel/Superloop are stumped.
Cheers,
Mal
++++++++++++++++++++++++++++++++++++++++++++++++++++
My Service Working
Service: 1000/50 FTTP
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms [redacted]
2 4 ms 3 ms 4 ms [redacted]
3 2 ms 2 ms 2 ms 202.90.206.198
4 3 ms 3 ms * Bundle-Ether30.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.65]
5 3 ms 4 ms 8 ms 27.122.122.15
6 4 ms 6 ms 3 ms 108.162.247.77
7 3 ms 3 ms 3 ms 172.64.151.20
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Client 1 Not Working
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [2606:4700:4400::6812:24ec]
over a maximum of 30 hops:
1 * * * Request timed out.
2 * * * Request timed out.
3 10 ms 10 ms 10 ms [redacted]
4 * * 11 ms r0q86sqz1y5z2lmg941.ip6.superloop.au [2401:d000:3401::31]
5 * 10 ms * bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co [2401:d000:10:100::2c1]
6 32 ms 13 ms 24 ms q4b0lhjpx7wd2m4dptk.ip6.superloop.au [2401:d000:3202::12]
7 10 ms 10 ms 10 ms 2400:cb00:26:3::
8 10 ms 10 ms 10 ms 2606:4700:4400::6812:24ec
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Initial Client - NOT WORKING
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [2606:4700:4400::6812:24ec]
over a maximum of 30 hops:
1 * * * Request timed out.
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 2406:3400:0:1::1
4 * * * Request timed out.
5 9 ms 9 ms * bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co [2401:d000:10:100::2c1]
6 17 ms 24 ms 21 ms q4b0lhjpx7wd2m4dptk.ip6.superloop.au [2401:d000:3202::12]
7 10 ms 9 ms 9 ms 2400:cb00:491:3::
8 9 ms 9 ms 9 ms 2606:4700:4400::6812:24ec
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Client 2 Not Working
Pinging fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20] with 32 bytes of data:
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Ping statistics for 172.64.151.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 13ms, Average = 13ms
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms [redacted]
2 12 ms 12 ms 12 ms [redacted]
3 13 ms 13 ms 13 ms 10.1.23.54 [10.1.23.54]
4 13 ms 13 ms 12 ms Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
5 13 ms * 13 ms Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.70]
6 13 ms 13 ms 14 ms 27.122.122.15
7 14 ms 13 ms 13 ms 108.162.250.5
8 13 ms 13 ms 13 ms 172.64.151.20
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Client 3 Not Working
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [104.18.36.236]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms [redacted]
2 1 ms 2 ms 1 ms [redacted]
3 2 ms 2 ms 2 ms 10.1.21.186
4 2 ms 2 ms 1 ms Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
5 2 ms 1 ms 2 ms Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.70]
6 3 ms 2 ms 5 ms 27.122.122.15
7 3 ms 3 ms 2 ms 108.162.247.83
8 3 ms 2 ms 2 ms 104.18.36.236
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