[AusNOG] Curly One
Nathan Brookfield
Nathan.Brookfield at iperium.com.au
Thu Sep 26 14:35:23 AEST 2024
What do the backend website owners AXS and Cloudflare have to say, I’d strongly suggest if your get a white page it’s nothing to do with the ISP’s you mentioned, also it loads fine here on all of the networks I manage.
From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of TWIG Solutions <sales at twig.com.au>
Date: Thursday, 26 September 2024 at 14:19
To: AusNOG at lists.ausnog.net <AusNOG at lists.ausnog.net>
Subject: [AusNOG] Curly One
Afternoon All,
I have an issue with some of my clients, which I discovered while looking into the issue for 1 client. After testing from various other geographically and ISP diverse clients I discovered it's pretty wide spread issue.
The issue is that the website below will only display a blank white page for most clients, definitely ALL clients (I have tested) using Exetel/Superloop FTTN, FTTC and select FTTP.
https://fanaccount.axs.com.au/login<https://fanaccount.axs.com.au/>
Yet some clients, when they view the site on the same laptop when at home (Telstra), it loads fine and shows a login page. They come back to the office, and it wont. My own service when it was FTTC, didnt work, now I am FTTP it works.
I did some tracing and discovered that as soon as the data traverse a certain link, it fails. I passed all my findings to Exetel/Superloop technical and it's been now been in hand since 25/6/24 and revived again on 26/8/24 (after the original ticket was closed with no resolution). Nor they are saying its a website issue, and they suggested installing a CORs extension on Chrome as it "fixed" it for them. Not a secure solution, but I tested extension on 3 clients, still no good, and why only for some clients??.
So again I am waiting for responses, and the initial client who reported to me is getting very p*ssed off with the delays. They use the site a lot booking tickets for their clients etc...
Traces shown below, I wonder if anyone can test and advise, perhaps look at the traces you get if it does or doesn't work, as it seem Exetel/Superloop are stumped.
Cheers,
Mal
++++++++++++++++++++++++++++++++++++++++++++++++++++
My Service Working
Service: 1000/50 FTTP
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms [redacted]
2 4 ms 3 ms 4 ms [redacted]
3 2 ms 2 ms 2 ms 202.90.206.198
4 3 ms 3 ms * Bundle-Ether30.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.65]
5 3 ms 4 ms 8 ms 27.122.122.15
6 4 ms 6 ms 3 ms 108.162.247.77
7 3 ms 3 ms 3 ms 172.64.151.20
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Client 1 Not Working
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [2606:4700:4400::6812:24ec]
over a maximum of 30 hops:
1 * * * Request timed out.
2 * * * Request timed out.
3 10 ms 10 ms 10 ms [redacted]
4 * * 11 ms r0q86sqz1y5z2lmg941.ip6.superloop.au [2401:d000:3401::31]
5 * 10 ms * bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co [2401:d000:10:100::2c1]
6 32 ms 13 ms 24 ms q4b0lhjpx7wd2m4dptk.ip6.superloop.au [2401:d000:3202::12]
7 10 ms 10 ms 10 ms 2400:cb00:26:3::
8 10 ms 10 ms 10 ms 2606:4700:4400::6812:24ec
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Initial Client - NOT WORKING
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [2606:4700:4400::6812:24ec]
over a maximum of 30 hops:
1 * * * Request timed out.
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 2406:3400:0:1::1
4 * * * Request timed out.
5 9 ms 9 ms * bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co [2401:d000:10:100::2c1]
6 17 ms 24 ms 21 ms q4b0lhjpx7wd2m4dptk.ip6.superloop.au [2401:d000:3202::12]
7 10 ms 9 ms 9 ms 2400:cb00:491:3::
8 9 ms 9 ms 9 ms 2606:4700:4400::6812:24ec
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Client 2 Not Working
Pinging fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20] with 32 bytes of data:
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Ping statistics for 172.64.151.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 13ms, Average = 13ms
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms [redacted]
2 12 ms 12 ms 12 ms [redacted]
3 13 ms 13 ms 13 ms 10.1.23.54 [10.1.23.54]
4 13 ms 13 ms 12 ms Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
5 13 ms * 13 ms Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.70]
6 13 ms 13 ms 14 ms 27.122.122.15
7 14 ms 13 ms 13 ms 108.162.250.5
8 13 ms 13 ms 13 ms 172.64.151.20
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Client 3 Not Working
Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [104.18.36.236]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms [redacted]
2 1 ms 2 ms 1 ms [redacted]
3 2 ms 2 ms 2 ms 10.1.21.186
4 2 ms 2 ms 1 ms Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
5 2 ms 1 ms 2 ms Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.70]
6 3 ms 2 ms 5 ms 27.122.122.15
7 3 ms 3 ms 2 ms 108.162.247.83
8 3 ms 2 ms 2 ms 104.18.36.236
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