[AusNOG] Curly One

[TWIG Solutions]

Afternoon All,
   I have an issue with some of my clients, which I discovered while 
looking into the issue for 1 client.   After testing from various other 
geographically and ISP diverse clients I discovered it's pretty wide 
spread issue.

The issue is that the website below will only display a blank white page 
for most clients, definitely ALL clients (I have tested) using 
Exetel/Superloop FTTN, FTTC and select FTTP.

https://fanaccount.axs.com.au/login

Yet some clients, when they view the site on the same laptop when at 
home (Telstra), it loads fine and shows a login page.  They come back to 
the office, and it wont.   My own service when it was FTTC, didnt work, 
now I am FTTP it works.

I did some tracing and discovered that as soon as the data traverse a 
certain link,  it fails.   I passed all my findings to Exetel/Superloop 
technical and it's been now been in hand since 25/6/24 and revived again 
on 26/8/24  (after the original ticket was closed with no resolution).   
Nor they are saying its a website issue, and they suggested installing a 
CORs extension on Chrome as it "fixed" it for them.  Not a secure 
solution, but I tested extension on 3 clients, still no good, and why 
only for some clients??.

So again I am waiting for responses, and  the initial client who 
reported to me is getting very p*ssed off with the delays.  They use the 
site a lot booking tickets for their clients etc...

Traces shown below, I wonder if anyone can test and advise, perhaps look 
at the traces you get if it does or doesn't work, as it seem 
Exetel/Superloop are stumped.


Cheers,

Mal

++++++++++++++++++++++++++++++++++++++++++++++++++++

*My Service    Working*
Service:  1000/50 FTTP

Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
over a maximum of 30 hops:

   1    <1 ms    <1 ms    <1 ms  [redacted]
   2     4 ms     3 ms     4 ms   [redacted]
   3     2 ms     2 ms     2 ms  202.90.206.198
   4     3 ms     3 ms     * 
*Bundle-Ether30.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.65]*
   5     3 ms     4 ms     8 ms  27.122.122.15
   6     4 ms     6 ms     3 ms  108.162.247.77
   7     3 ms     3 ms     3 ms  172.64.151.20



++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

*Client 1   Not Working*

Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net 
[2606:4700:4400::6812:24ec]
over a maximum of 30 hops:

   1     *        *        *     Request timed out.
   2     *        *        *     Request timed out.
   3    10 ms    10 ms    10 ms  [redacted]
   4     *        *       11 ms  r0q86sqz1y5z2lmg941.ip6.superloop.au 
[2401:d000:3401::31]
   5     *       10 ms     * 
*bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co 
[2401:d000:10:100::2c1]*
   6    32 ms    13 ms    24 ms  q4b0lhjpx7wd2m4dptk.ip6.superloop.au 
[2401:d000:3202::12]
   7    10 ms    10 ms    10 ms  2400:cb00:26:3::
   8    10 ms    10 ms    10 ms  2606:4700:4400::6812:24ec

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

*
Initial Client - NOT WORKING *

Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net 
[2606:4700:4400::6812:24ec]
over a maximum of 30 hops:

   1     *        *        *     Request timed out.
   2     *        *        *     Request timed out.
   3     9 ms     9 ms     9 ms  2406:3400:0:1::1
   4     *        *        *     Request timed out.
   5     9 ms     9 ms     * 
*bundle-ether32.bdr02-ipt-639garde-syd.au.superloop.net.co 
[2401:d000:10:100::2c1]*
   6    17 ms    24 ms    21 ms  q4b0lhjpx7wd2m4dptk.ip6.superloop.au 
[2401:d000:3202::12]
   7    10 ms     9 ms     9 ms  2400:cb00:491:3::
   8     9 ms     9 ms     9 ms  2606:4700:4400::6812:24ec


++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


*Client 2   Not Working*

Pinging fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20] with 32 
bytes of data:
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58
Reply from 172.64.151.20: bytes=32 time=13ms TTL=58

Ping statistics for 172.64.151.20:
     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
     Minimum = 13ms, Maximum = 13ms, Average = 13ms


Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [172.64.151.20]
over a maximum of 30 hops:

   1    <1 ms    <1 ms    <1 ms   [redacted]
   2    12 ms    12 ms    12 ms   [redacted]
   3    13 ms    13 ms    13 ms  10.1.23.54 [10.1.23.54]
   4    13 ms    13 ms    12 ms 
Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
   5    13 ms     *       13 ms 
*Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.70]*
   6    13 ms    13 ms    14 ms  27.122.122.15
   7    14 ms    13 ms    13 ms  108.162.250.5
   8    13 ms    13 ms    13 ms  172.64.151.20


++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


*Client 3   Not Working*

Tracing route to fanaccount.axs.com.au.cdn.cloudflare.net [104.18.36.236]
over a maximum of 30 hops:

   1    <1 ms    <1 ms    <1 ms   [redacted]
   2     1 ms     2 ms     1 ms   [redacted]
   3     2 ms     2 ms     2 ms  10.1.21.186
   4     2 ms     2 ms     1 ms 
Bundle-Ether200.bdr02-ipt-47bourke-syd.au.superloop.com [116.255.21.108]
   5     2 ms     1 ms     2 ms 
*Bundle-Ether32.bdr02-ipt-639garde-syd.au.superloop.com [103.200.13.70]*
   6     3 ms     2 ms     5 ms  27.122.122.15
   7     3 ms     3 ms     2 ms  108.162.247.83
   8     3 ms     2 ms     2 ms  104.18.36.236



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