[AusNOG] Telstra Business/Enterprise Migration

[Mitch Kelly]

Unfortunately I've had the same experience recently. (Only last week)

Migrating services on to a business account resulted in loss of service for
the SIM cards for almost a week. With little to zero help from Call center
and Telstra store staff. (One service was an Emergency services number)
I was eventually told by the staff, the only way to get this resolved
sooner is to lodge a TIO complaint.

The last 12 Months, I dont know what's changed, But their customer service
is little to none, with totally clueless staff that use stalling tactics to
delay the cases so they meet their KPI's and dont have to deal with you.

On Tue, Oct 1, 2024 at 8:18 AM Alex Samad <alex at samad.com.au> wrote:

> I hate telstra sooo much, there customer service is so bad that I'm
> replying here to say it. If there was another other option run to them.
>
> In regards to customer support they have to be the absolute worst company
> ever
>
> On Tue, Oct 1, 2024 at 10:03 AM Christopher Hawker <chris at thesysadmin.au>
> wrote:
>
>> Hello all,
>>
>> We are attempting to have an account with about 250 services (70/30
>> mobiles to data) migrated from Telstra Business to Enterprise, given the
>> size of the account. Reaching out to Telstra through their normal channels
>> yields little help, as the Business team refers us to Enterprise yet they
>> tell us we need to speak to Business as we are a Business customer.
>>
>> If there is anyone on-list that could possibly help with this change and
>> could reach out to me off-list (even if you have a contact for an
>> Enterprise account manager that we can start a conversation with) it'd be
>> much appreciated.
>>
>> Regards,
>> Christopher Hawker
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>>
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