[AusNOG] Telstra. *tableflip*

[Mitch Kelly]

Not to mention even if you are a Telstra business customer almost every
time I have visited the store they don't have any appointments for that day
and you need to come back a day or 2 later.


And then the representative says to you that they can't help you because
it's a business account and will need to refer you to someone else who just
happens to be off that day.


On Wed, 31 May 2023, 2:16 pm Matt Perkins, <matt at spectrum.com.au> wrote:

> I love that their Business security involves a letter head what is it
> 1974.  That will fool the fraudster they never will be able to duplicate
> a letterhead.
>
> Matt
>
>
> On 31/5/2023 4:08 pm, Rob Thomas wrote:
> > Trying to log into our Telstra account and we are greeted with this
> > lovely message:
> >
> > ---
> > Two-step verification
> > To protect the security of your account, we need to complete an
> > additional authentication step. We refer to this as a two-step
> > verification.
> >
> > As we don’t have any contact details listed on your account, we’re
> > unable to complete the two-step verification. This means you’ll need
> > to visit a Telstra store with a valid ID. You can find our nearest
> > store here.
> >
> > Please remember to bring in a valid form of ID. If you’re a small
> > business customer, please bring in a letter/document with your
> > business’ letterhead on it.
> > ---
> >
> > I've given Telstra my ID more times than I can possibly count, and
> > this is it. I'm done. I can't even download my latest bill to pay them.
> >
> > So, I guess I'm going to be porting 200 odd mobiles away from them.
> > They have succeeded in beating entropy, where it was easier to NOT
> > change than it was to change.  Well done Telstra, I guess. Thank you
> > for finally convincing me that your incompetence was no longer worth
> > tolerating.
> >
> > Yes, I do have my cranky pants on, how did you tell?
> >
> > --Rob
> >
> >
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> --
> ** DO NOT SEND PRIVATE OR CONFIDENTIAL MATERIAL VIA EMAIL
>
> /* Matt Perkins
>          Direct 02 8916 8101     Spectrum Networks Ptd. Ltd.
>          Office 1300 133 299     matt at spectrum.com.au
>          ABN 66 090 112 913      Level 6, 350 George Street Sydney 2000
>
> */
>
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