[AusNOG] Re Webcenral / Netregistry DNS issues

Tue Jan 3 17:40:29 AEDT 2023

We have the same nameservers not found issues for one of our domains. The company doesn’t want to move so we just leave it and deal with the panicked our website is down emails every few weeks.

The rest are either on Godaddy or Cloudflare and have no issues

From: AusNOG <ausnog-bounces at ausnog.net> On Behalf Of john.h at welcorp.com
Sent: Tuesday, 3 January 2023 1:02 PM
To: 'Mitch Kelly' <mitchkelly24 at gmail.com>; 'Matthew Malcolm' <matthew at rampant.com.au>
Cc: 'ausnog' <ausnog at ausnog.net>
Subject: Re: [AusNOG] Re Webcenral / Netregistry DNS issues

We observed these same Webcentral intermittent DNS issues for years, and without much luck from support.

So last year moved many A, CNAME, MX, and TXT records to a free DNS Cloudflare account, which seems significantly more reliable to me.

John H

From: AusNOG <ausnog-bounces at ausnog.net <mailto:ausnog-bounces at ausnog.net> > On Behalf Of Mitch Kelly
Sent: Tuesday, 3 January 2023 3:17 PM
To: Matthew Malcolm <matthew at rampant.com.au <mailto:matthew at rampant.com.au> >
Cc: ausnog <ausnog at ausnog.net <mailto:ausnog at ausnog.net> >
Subject: Re: [AusNOG] Re Webcenral / Netregistry DNS issues

Great, thanks for that. 

I plan on moving all of my domains to web in a box over the next couple of weeks.

Mitch 

On Tue, 3 Jan 2023, 12:45 pm Matthew Malcolm, <matthew at rampant.com.au <mailto:matthew at rampant.com.au> > wrote:

Thanks Mitch

We had that issue last month the client said move and it was days before the DNS was updated properly

The whole time we were getting sledged by the client

As it appears to be an ongoing issue not a once off thing

I think we may have to proactively start moving delegation if this is more than an us issue

Regards,
Matthew Malcolm

MATTHEW MALCOLM

Business Development / Technical Specialist

, 

Sophos Certified Architect, Sophos Sales Certified

Rampant Technology Pty Ltd

07 3216 8357

 <mailto:matthew at rampant.com.au> matthew at rampant.com.au

 | 

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From: Mitch Kelly <mitchkelly24 at gmail.com <mailto:mitchkelly24 at gmail.com> > 
Sent: Tuesday, 3 January 2023 2:42 PM
To: Matthew Malcolm <matthew at rampant.com.au <mailto:matthew at rampant.com.au> >
Cc: ausnog <ausnog at ausnog.net <mailto:ausnog at ausnog.net> >
Subject: Re: [AusNOG] Re Webcenral / Netregistry DNS issues

Hi

Yes also having issue renewing about three domains which expire today . It looks like they take your money but don't actually renew them, generally it's not an issue and it's done pretty much instantly.

I do also note that a new registered domain on Friday we changed the name servers and they didnt update.

No response to my ticket yet.

On Tue, 3 Jan 2023, 12:38 pm Matthew Malcolm, <matthew at rampant.com.au <mailto:matthew at rampant.com.au> > wrote:

Hi All,

We have seen this a few times recently and are having the issue with another client today

They are with WebCentral / Netregistry and the DNS for their CNames is not resolving

We can dig the domain is various places but if I open NSLookup againt ns?.netregistry.net <http://netregistry.net>  (The delegated name servers) and ask it for the appropriate domain name or record I get “Unspecified error” or “Server Failed”

Apparently this is normal for the DNS servers as there support people told me the issue is not this error on their servers but Microsoft Email system breaking the Autodiscover CName

I was told to move my DNS if this is s timely issue as they are not planning on investigating it. (And they also agreed moving the DNS would fix the issues which was strange for me  to hear a support tech say that) 

Is this just something that we are seeing over and over with various client at WebCentral/Netregistry or do they really have a larger issue

There are a few Reddit forums that are complaining about similar issues going back months Here is one such forum <https://www.reddit.com/r/dns/comments/xfpm28/problems_with_webcentralau_netregistrynet/>  

I am finding it hard to believe that a major Player would allow this type of failure to go on for hours let alone months

Any insight would be great as DNS not doing it’s thing is really

If this is something the Client can fix I would love to know what we have overlooked

Regards,
Matthew Malcolm

MATTHEW MALCOLM

Business Development / Technical Specialist

, 

Sophos Certified Architect, Sophos Sales Certified

Rampant Technology Pty Ltd

07 3216 8357

 <mailto:matthew at rampant.com.au> matthew at rampant.com.au

 | 

www.rampant.technology <http://www.rampant.technology> 

38 Badminton St

, 

Mt Gravatt East, QLD

4122

 <https://www.facebook.com/rampant.technology.au> COMPTIA Member, partnering with Microsoft and Sophos to bring you expert standard service.

 <https://www.facebook.com/rampant.technology.au> Proud sponsors of Keep Queensland Beautiful, Heart of Australia, and 96.5 FM.

 <https://www.facebook.com/rampant.technology.au> Rampant Technology acknowledges the Yaggera and Turrbal people, the Traditional Custodians of Kaggur‑mabul country on 
which we work and gather as employees. We recognise their continuing connection to land, sea, and community and pay 
respect to the Elders past, present, and emerging.

DISCLAIMER: This email is for the use of the intended recipient only. If you have received this email in error, please notify 
the sender immediately and then delete the message. If you are not the intended recipient you must not use, disclose, or 
distribute this email without the author's prior permissions. We have taken precautions to minimise the risk of transmitting 
software viruses, but we advise that you carry out your own virus checks on any attachments relating to this message. We 
cannot accept liability for any loss or damage caused by software viruses. Internet email is not a secure communication 
medium and we advise that you observe this lack of security when emailing this office. All correspondence and work carried 
out by Rampant staff is done so under the terms and conditions found at https//:www.rampant.technology

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