[AusNOG] Re Webcenral / Netregistry DNS issues

Tue Jan 3 15:37:50 AEDT 2023

Hi All,

We have seen this a few times recently and are having the issue with another client today
They are with WebCentral / Netregistry and the DNS for their CNames is not resolving
We can dig the domain is various places but if I open NSLookup againt ns?.netregistry.net (The delegated name servers) and ask it for the appropriate domain name or record I get “Unspecified error” or “Server Failed”
Apparently this is normal for the DNS servers as there support people told me the issue is not this error on their servers but Microsoft Email system breaking the Autodiscover CName

I was told to move my DNS if this is s timely issue as they are not planning on investigating it. (And they also agreed moving the DNS would fix the issues which was strange for me  to hear a support tech say that)
Is this just something that we are seeing over and over with various client at WebCentral/Netregistry or do they really have a larger issue
There are a few Reddit forums that are complaining about similar issues going back months Here is one such forum<https://www.reddit.com/r/dns/comments/xfpm28/problems_with_webcentralau_netregistrynet/>
I am finding it hard to believe that a major Player would allow this type of failure to go on for hours let alone months

Any insight would be great as DNS not doing it’s thing is really
If this is something the Client can fix I would love to know what we have overlooked

Regards,
Matthew Malcolm

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MATTHEW MALCOLM

Business Development / Technical Specialist

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Sophos Certified Architect, Sophos Sales Certified

Rampant Technology Pty Ltd

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