[AusNOG] Foxtel Go and Kayo streaming issue

[Steven Waite]

I had a staff member complain about the same issue today and they are even using Foxtel internet. Was working last week. Same account same device works with 4-5g hot-spotting. Would seem some changes have been made or blocks added.

From: AusNOG <ausnog-bounces at ausnog.net> On Behalf Of Christo Da Silva
Sent: Monday, 5 September 2022 11:58 AM
To: ausnog at ausnog.net
Subject: Re: [AusNOG] Foxtel Go and Kayo streaming issue

Hi All,

Thank you all for your responses. Optus got back to us as it was affecting optus sports too.
from optus-
"We use a data source called GeoGuard from GeoComply which provides us with possible VPN and data centre CIDR ranges.
I can confirm the following ranges are being blocked by the GeoGuard data set.  It’s used by everyone in the media industry as it’s listed in rights agreements so mandated. It’s used by CloudFront, and Akamai too as a white glove service."

thank you
christo

On Mon, Sep 5, 2022 at 9:01 AM Christo Da Silva <christoivosilva at gmail.com<mailto:christoivosilva at gmail.com>> wrote:
Hi All,

We are after a contact at Foxtel Go/ Kayo Sports . Our customers are encountering  issues streaming video on these platforms and get an error message saying "a vpn or proxy server was detected". Our customers ( over 100 now) have confirmed that there is no vpn turned on  and can replicate the issue on native  tv apps, mobile apps and browsers.

Has anyone seen this before? Any guidance would be appreciated.

Thank you
Christo
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