[AusNOG] telstra.extranet issues

Sasso, Yannick Yannick.Sasso at originenergy.com.au
Wed Jul 27 08:58:08 AEST 2022

I have been told by Telstra that they had completely different issues at the same time with DHCP servers in Haymarket NSW and backup in Windsor VIC.
Official Customer Impact Statement to be released later today.

-----Original Message-----
From: AusNOG <ausnog-bounces at ausnog.net> On Behalf Of Mark Duffell
Sent: Tuesday, 26 July 2022 7:49 PM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] telstra.extranet issues

Hi all,

Just confirming issue with telstra.extranet APN is currently under investigation.



Sent from my iPhone

> On 26 Jul 2022, at 19:20, Andrew Oakeley <andrew at oakeley.com.au> wrote:
> Hi All,
> I have 48 x 4G Services in Western Australia offline. The common denominator is that they are all using the telstra.extranet APN.
> - These are all in different accounts with different customers, so I do not believe a billing issue.
> - The services work if the APN is switched to another APN (e.g. telstra.wap)
> - They all went offline at 4pm this afternoon.
> I have tried a couple of ways to get some attention to this, but cant seem to find anyone who understands what an APN is amongst the frontline support teams, and without being the account holder on any of the accounts I am a bit hamstrung.
> Is there anyone on list experiencing the same issue, and with better reach into Telstra Support than I have, that can shed any light on this?
> Ta
> Andy
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