[AusNOG] telstra.extranet issues

[Andrew Oakeley]

Hi All,

I have 48 x 4G Services in Western Australia offline. The common denominator is that they are all using the telstra.extranet APN.
- These are all in different accounts with different customers, so I do not believe a billing issue.
- The services work if the APN is switched to another APN (e.g. telstra.wap)
- They all went offline at 4pm this afternoon.

I have tried a couple of ways to get some attention to this, but cant seem to find anyone who understands what an APN is amongst the frontline support teams, and without being the account holder on any of the accounts I am a bit hamstrung.

Is there anyone on list experiencing the same issue, and with better reach into Telstra Support than I have, that can shed any light on this?

Ta

Andy