[AusNOG] Telstra Wholesale Number unreachable.

[Nathan Brookfield]

Technical issues impacting our Wholesale support team


We are currently experiencing a technical issue impacting our Wholesale Support Team.

This issue is resulting in our WCS call centre not being able to recieve calls via our queue 1300 897 378.



Our IT experts have been engaged and are currently investigating the root cause and resolution steps.



We will let you know as soon as calls are able to be received. If you need assistance in the mean time, please engage the team through the operational mailboxes.





Need to know more

Please contact your Service Manager or Wholesale Help if you have any questions.

From: AusNOG <ausnog-bounces at ausnog.net> On Behalf Of jay binks
Sent: Thursday, 25 August 2022 11:14 AM
To: Jeremy Chequer <jeremy at resolvergroup.com.au>
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Telstra Wholesale Number unreachable.

Yea there appears to be something up on the far end here.
I can 100% replicate this from a Telstra mobile in Brisbane.

But the signalling shows the call just ringing out.


On Thu, 25 Aug 2022 at 10:29, Jeremy Chequer <jeremy at resolvergroup.com.au<mailto:jeremy at resolvergroup.com.au>> wrote:
Hi Tomas

Via Symbio it is disconnecting after 1 ring and NetSIP is ringing out.

I look forward to hearing back from you.

Cheers

Jeremy Chequer
Chief Operating Officer
Resolver Group

[cid:image001.png at 01D8B878.65883040]

P: 1800 497 152 | D: 07 3819 0483
E: Jeremy at ResolverGroup.com.au<mailto:Jeremy at ResolverGroup.com.au>
Resolver Group is a Division of Check Technology Group

Please consider the environment before printing this email.

From: AusNOG <ausnog-bounces at ausnog.net<mailto:ausnog-bounces at ausnog.net>> On Behalf Of Tomas
Sent: Thursday, 25 August 2022 10:16 AM
To: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: [AusNOG] Telstra Wholesale Number unreachable.

[External Sender] Be cautious of any links or attachments within this email as it has come from an External Sender.
Hey everyone,

Has anyone had any issues calling the Telstra Wholesale Number this morning?
Appears that all calls are disconnecting from multiple carriers.

Regards
Tomas
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--
Sincerely

Jay
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