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<b><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:navy">Technical issues impacting our Wholesale support team</span></b><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333"> </span><o:p></o:p></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#242424">We are currently experiencing a technical issue impacting our Wholesale Support Team.
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#242424">This issue is resulting in our WCS call centre not being able to recieve calls via our queue 1300 897 378. </span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424"><o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424"> <o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#242424">Our IT experts have been engaged and are currently investigating the root cause and resolution steps. </span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424"><o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424"> <o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#242424">We will let you know as soon as calls are able to be received. If you need assistance in the mean time, please engage the team through the operational mailboxes. </span><span style="font-size:10.5pt;color:#242424"><o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424"> <o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424"> <o:p></o:p></span></p>
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<b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:navy">Need to know more</span></b><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424"><o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#242424">Please contact your Service Manager or Wholesale Help if you have any questions.</span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG <ausnog-bounces@ausnog.net>
<b>On Behalf Of </b>jay binks<br>
<b>Sent:</b> Thursday, 25 August 2022 11:14 AM<br>
<b>To:</b> Jeremy Chequer <jeremy@resolvergroup.com.au><br>
<b>Cc:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Telstra Wholesale Number unreachable.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Yea there appears to be something up on the far end here.<o:p></o:p></p>
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<p class="MsoNormal">I can 100% replicate this from a Telstra mobile in Brisbane.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">But the signalling shows the call just ringing out.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, 25 Aug 2022 at 10:29, Jeremy Chequer <<a href="mailto:jeremy@resolvergroup.com.au">jeremy@resolvergroup.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi Tomas<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Via Symbio it is disconnecting after 1 ring and NetSIP is ringing out.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I look forward to hearing back from you.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Cheers<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Jeremy Chequer<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i>Chief Operating Officer</i></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Resolver Group</b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b> </b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><img border="0" width="300" height="80" style="width:3.125in;height:.8333in" id="gmail-m_-9097978117068857536Picture_x0020_1" src="cid:image001.png@01D8B878.65883040"></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>P:
</b>1800 497 152 <b>| D:</b> 07 3819 0483<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>E:</b>
<a href="mailto:Jeremy@ResolverGroup.com.au" target="_blank">Jeremy@ResolverGroup.com.au</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i>Resolver Group is a Division of Check Technology Group</i></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="color:#548235">Please consider the environment before printing this email.</span></i></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG <<a href="mailto:ausnog-bounces@ausnog.net" target="_blank">ausnog-bounces@ausnog.net</a>>
<b>On Behalf Of </b>Tomas<br>
<b>Sent:</b> Thursday, 25 August 2022 10:16 AM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> [AusNOG] Telstra Wholesale Number unreachable.</span><o:p></o:p></p>
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<b><span style="font-size:9.0pt;font-family:"Times New Roman",serif;color:white">[External Sender] Be cautious of any links or attachments within this email as it has come from an External Sender.</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hey everyone,
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Has anyone had any issues calling the Telstra Wholesale Number this morning?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Appears that all calls are disconnecting from multiple carriers.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Regards<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Tomas<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@ausnog.net" target="_blank">AusNOG@ausnog.net</a><br>
<a href="https://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">https://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Sincerely<br>
<br>
Jay<o:p></o:p></p>
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