[AusNOG] Telstra contacting ex-ADSL customers - illegal?

[Jake Anderson]

I had a customer getting billed for 8 months after they ported their 
numbers out.
They even cancelled with telstra 2 months after being ported despite the 
CSR crying about how they will have their phones cut off if they do it.
Telstra acknowledged at every stage after the first 3 months that they 
had ported, and that telstra really shouldn't be sending them nastygrams 
about it.

I'd be a happy camper if Telstra were as good as what you've experienced 
with port outs ending the service as they are meant to. (Lol could you 
imagine organising a port out, then telling telstra to cancel the 
service on the day of the port? The port took 3 months waiting time, 
then was delayed by 3 months, so total time from "hey let's port some 
numbers" to "we are no longer being harassed by telstra" was 1 year and 
2 months.)
I'd gladly trade getting spammed about it over getting anxiety ridden 
customer calls about their multi thousand dollar bills and being sent to 
collections.

(Ok, yes this was just a rant, also yeah, 80% of the people I've dealt 
with at telstra are great, they just aren't the ones able to do anything)

On 28/09/2021 1:41 pm, mike at ozonline.com.au wrote:
> Hi,
>
> So the churn out of the FNN cancelled the PSTN which by Telstra's
> own rules causes the cancellation of the ADSL due to the
> "loss of ADSL codes" and hence terminated
> the business relationship which according to the SPAM act
> revokes Telstra's entitlement to send email to the customer.
>
> But further, by virtue of activating FTTC on the same copper pair
> as the former PSTN and ADSL meant Telstra got an NBN migration pay day,
> and yet Telstra somehow doesn't know they lost the service,
> and yet they've stopped charging for the ADSL. So Telstra stopped
> charging, a major event in the Telstra universe, why if the
> service is still connected, obviously because the service isn't 
> connected.
>
> And by the way, the customer had cancelled with Telstra, so there's that.
>
> Quoting Jennifer Sims <jenn at jenn.id.au>:
>
>> When they went to FTTC with another provider, this process never  
>> told Telstra to cancel the ADSL as it’s not on the nbn platform.
>>
>> So it’s not illegal as much as it is, just poor form.
>>
>> Your customer should have told Telstra to cancel the service if they 
>>  were with another provider.
>>
>>
>> Sent from my iPhone
>>
>>> On 28 Sep 2021, at 11:57 am, Ross Wheeler <ausnog at rossw.net> wrote:
>>>
>>> 
>>>
>>>> On Tue, 28 Sep 2021, mike at ozonline.com.au wrote:
>>>>
>>>> Hi All,
>>>>
>>>> One of our customers who was formerly with Telstra ADSL
>>>> who transferred to NBN FTTC with us
>>>> received the following email from Telstra's "TBB Broken Bundles" Team.
>>>
>>> When ADSL was first being rolled out in our area, telstra were  
>>> datamining their customers calls and directly targeting people who  
>>> were dialing any of my companies modem pool numbers.
>>>
>>> A telstra official confirmed this was happening, and was of the  
>>> view that it was not only legal, but entirely ethical. That those  
>>> "call records" were "telstras to do with what they liked".
>>>
>>> As a company, I've seen little evidence their ethics have changed.
>>>
>>> By contrast, some individuals within the company are amongst the  
>>> best people you'd hope to meet anywhere.
>>>
>>>
>>> _______________________________________________
>>> AusNOG mailing list
>>> AusNOG at lists.ausnog.net
>>> http://lists.ausnog.net/mailman/listinfo/ausnog
>>
>> ______________________________________________________________________
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>>
>>
>
>
>
>
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