[AusNOG] Help with a Telstra plan change gone wrong

[Jennifer Sims]

Telstra can reactivate a number that was cancelled in error, it's literally
a check box when they allocate the phone number.

The customer will need to visit a store to get a new SIM though because the
old sim once canned is deadski.

I'd be finding a Telstra owned store that has Telstra paid staff, not a
franchisee who is only in it for the sales commission.

On Thu, Mar 25, 2021 at 9:17 PM Darren Moss <Darren.Moss at cloud365.com.au>
wrote:

> Hello Noggers,
>
>
>
> I have a customer who has been with Telstra for 20 years and they have
> done something wrong during a port to new hardware.
>
>
>
> During the process they ended up having their long standing number
> cancelled instead of ported, with a new number issued.
>
>
>
> There’s no process to get this looked at, hence I need some help so we can
> sort her out.
>
>
>
> Can someone from Telstra guide me in the right direction to help the
> customer ?
>
>
>
> Many thanks
>
>
>
>
>
> Darren.
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