[AusNOG] Netflix Contact

Jake Anderson yahoo at vapourforge.com
Sun Aug 29 09:46:00 EST 2021 

Do you have netflix? Are you affected?
You're a customer and you have access to ACCC to get some buttock 
prodded ;-).

I think the suggestion was involving that route in addition to your 
activities in the back end rather than instead of.

On 23/08/2021 9:50 am, Matthew Enger wrote:
>
> Further to this, you end up with the other extreme, a customer 
> believes Netflix (who are saying it is us) and then lodge a TIO 
> complaint and we cannot fix it. So we get TIO fees for something which 
> is not our fault and which we have been trying to fix.
>
> The customer just ends up upset as ultimately the party who needs to 
> fix it are not responding and pointing fingers elsewhere.
>
> 	
>
> *MATTHEW ENGER* | Managing Director
> *T *1300 789 299 *D *03 9909 3104 *M *0406 532 792
> m.enger at xi.com.au | www.xi.com.au <http://www.xi.com.au>
>
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> *From: *AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Nick 
> Pratley <nick at npratley.net>
> *Date: *Monday, 23 August 2021 at 9:48 am
> *To: *Mark Andrews <marka at isc.org>
> *Cc: *AusNOG Mailing List <ausnog at ausnog.net>
> *Subject: *Re: [AusNOG] Netflix Contact
>
> > Direct your customers to the ACCC. They are paying for a service 
> from Netflix that they are not getting. That is illegal under 
> Australian consumer law.
>
> 100% agree with this in principle
>
> But the problem here is it's just so easy to move providers now. 1 
> online order, no setup fee, and a few hours later (sometimes minutes?) 
> the problem probably goes away as you are on another provider with a 
> different IP. That is easier than dealing with ACCC / Netflix / 
> Provider, right?
>
> Kinda drives the providers to want (and have) to fix it, before it 
> becomes a mass exodus.
>
> Nick
>
> On Sun, Aug 22, 2021 at 11:21 PM Mark Andrews <marka at isc.org 
> <mailto:marka at isc.org>> wrote:
>
>     Direct your customers to the ACCC. They are paying for a service
>     from Netflix that they are not getting. That is illegal under
>     Australian consumer law.
>
>     -- 
>     Mark Andrews
>
>     > On 22 Aug 2021, at 20:38, Jarryd Sullivan
>     <Jarryd.Sullivan at team.aussiebroadband.com.au
>     <mailto:Jarryd.Sullivan at team.aussiebroadband.com.au>> wrote:
>     >
>     > Can +1, we're in the same boat, been asked to focus on using the
>     ticketing system as our ticket is with the correct team
>     (geoblocking/VPN) however got 1 reply that ignored half of what we
>     wrote and has been radio silence since. Furthermore, we've
>     confirmed with most of the customers that they have never tried to
>     use a VPN to access content they shouldn't have access to, most of
>     them were quite confused. They have raised cases with Netflix
>     support themselves and have been instructed to contact their ISP
>     if they're being blocked.
>     >
>     > Jarryd Sullivan
>     >
>     >
>     > From: AusNOG <ausnog-bounces at lists.ausnog.net
>     <mailto:ausnog-bounces at lists.ausnog.net>> on behalf of Nathan
>     Brookfield <Nathan.Brookfield at iperium.com.au
>     <mailto:Nathan.Brookfield at iperium.com.au>>
>     > Date: Sunday, 22 August 2021 at 7:50 pm
>     > To: Damian Ivereigh <damo at launtel.net.au
>     <mailto:damo at launtel.net.au>>
>     > Cc: AusNOG Mailing List <ausnog at ausnog.net
>     <mailto:ausnog at ausnog.net>>
>     > Subject: Re: [AusNOG] Netflix Contact
>     >
>     > This is actually a problem internationally that everyone is
>     having and pretty much being ignored :(
>     > Nathan Brookfield
>     > General Manager
>     >
>     > p: 1300 592 330  |  m: 0401 424 445 |
>     > w: http://iperium.co/ <http://iperium.co/>
>     > On 22 Aug 2021, at 19:47, Damian Ivereigh <damo at launtel.net.au
>     <mailto:damo at launtel.net.au>> wrote:
>     >
>     > Yeah mate, we're seeing the same thing. Very frustrating. Also
>     have a ticket open with them.
>     >
>     > On Sun, 22 Aug 2021, 18:52 Matthew Enger,
>     <mailto:m.enger at xi.com.au <mailto:m.enger at xi.com.au>> wrote:
>     > Hello,
>     >
>     > Anyone got a Netflix contact who can help with vpn/cgnat/geo
>     blocking?
>     >
>     > I have been emailing the peering db entry of
>     mailto:geosupport at netflix.com <mailto:geosupport at netflix.com> who
>     initially responded but then went dead.
>     >
>     > I have been following up regularly no reply. Created a new
>     ticket, no reply to that either.
>     >
>     > This has been going on for a number of weeks and I know of a
>     number of other providers also having similar issues so if anyone
>     has a contact who can help I am sure the industry would appreciate
>     it 😊
>     >
>     > Thanks.
>     >
>     >
>     >
>     >
>     > MATTHEW ENGER | Managing Director
>     > T 1300 789 299 D 03 9909 3104 M 0406 532 792
>     > mailto:m.enger at xi.com.au <mailto:m.enger at xi.com.au> |
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