<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
</head>
<body>
<div class="moz-cite-prefix">Do you have netflix? Are you affected?<br>
You're a customer and you have access to ACCC to get some buttock
prodded ;-).<br>
<br>
I think the suggestion was involving that route in addition to
your activities in the back end rather than instead of.</div>
<div class="moz-cite-prefix"><br>
</div>
<div class="moz-cite-prefix">On 23/08/2021 9:50 am, Matthew Enger
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:4D8C1120-13E7-42D6-9AEB-06FBC9FECCAC@xi.com.au">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<meta name="Generator" content="Microsoft Word 15 (filtered
medium)">
<style>@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}@font-face
{font-family:"Apple Color Emoji";
panose-1:0 0 0 0 0 0 0 0 0 0;}p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}div.WordSection1
{page:WordSection1;}</style>
<div class="WordSection1">
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Further
to this, you end up with the other extreme, a customer
believes Netflix (who are saying it is us) and then lodge a
TIO complaint and we cannot fix it. So we get TIO fees for
something which is not our fault and which we have been
trying to fix.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">The
customer just ends up upset as ultimately the party who
needs to fix it are not responding and pointing fingers
elsewhere.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<table style="FONT-SIZE: 12px; FONT-FAMILY: Arial; WIDTH: 100%;
LINE-HEIGHT: 17px" width="480" cellspacing="0" cellpadding="0"
border="0">
<colgroup><col width="56"><col><col></colgroup>
<tbody>
<tr>
<td style="FONT-SIZE: 5px; LINE-HEIGHT: 5px" colspan="2"
height="5">
<p style="FONT-SIZE: 5px; FONT-FAMILY: Arial"> </p>
</td>
</tr>
<tr>
<td style="BACKGROUND-COLOR: #ffffff" width="56"
valign="top">
<p style="FONT-SIZE: 12px; FONT-FAMILY: Arial"><img
style="HEIGHT: 57px; WIDTH: 185px" alt=""
src="cid:part1.963E6DCA.925C7AB6@vapourforge.com"
class="" width="185" height="57"></p>
</td>
<td style="PADDING-LEFT: 10px" valign="top">
<p style="FONT-SIZE: 14px; FONT-FAMILY: Arial;
PADDING-BOTTOM: 7px; MARGIN: 0px">
<strong>MATTHEW ENGER</strong> | Managing Director<br>
<strong>T </strong>1300 789 299 <strong
style="FONT-SIZE: 9pt">D </strong>03 9909 3104
<strong style="FONT-SIZE: 9pt">M </strong>0406 532
792<br style="FONT-SIZE: 9pt">
<a class="moz-txt-link-abbreviated" href="mailto:m.enger@xi.com.au">m.enger@xi.com.au</a> | <a style="FONT-SIZE: 9pt"
href="http://www.xi.com.au" moz-do-not-send="true">www.xi.com.au</a></p>
</td>
</tr>
<tr>
<td style="FONT-SIZE: 8px; BORDER-TOP: #394658 1px solid;
FONT-FAMILY: Verdana; COLOR: #959595; PADDING-TOP: 10px;
LINE-HEIGHT: 10px" colspan="3" width="480">
<p style="FONT-SIZE: 8px; FONT-FAMILY: Verdana">This
message is confidential. It may also be privileged or
otherwise protected by work product immunity or other
legal rules. If you have received it by mistake,
please let us know by e-mail reply and delete it from
your system; you may not copy this message or disclose
its contents to anyone. Please send us by fax any
message containing deadlines as incoming e-mails are
not screened for response deadlines. The integrity and
security of this message cannot be guaranteed on the
Internet. </p>
</td>
</tr>
</tbody>
</table>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:12.0pt;color:black">From: </span></b><span
style="font-size:12.0pt;color:black">AusNOG
<a class="moz-txt-link-rfc2396E" href="mailto:ausnog-bounces@lists.ausnog.net"><ausnog-bounces@lists.ausnog.net></a> on behalf of Nick
Pratley <a class="moz-txt-link-rfc2396E" href="mailto:nick@npratley.net"><nick@npratley.net></a><br>
<b>Date: </b>Monday, 23 August 2021 at 9:48 am<br>
<b>To: </b>Mark Andrews <a class="moz-txt-link-rfc2396E" href="mailto:marka@isc.org"><marka@isc.org></a><br>
<b>Cc: </b>AusNOG Mailing List <a class="moz-txt-link-rfc2396E" href="mailto:ausnog@ausnog.net"><ausnog@ausnog.net></a><br>
<b>Subject: </b>Re: [AusNOG] Netflix Contact<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<div>
<div>
<div>
<p class="MsoNormal">> Direct your customers to the
ACCC. They are paying for a service from Netflix that
they are not getting. That is illegal under Australian
consumer law.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">100% agree with this in principle<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">But the problem here is it's just
so easy to move providers now. 1 online order, no
setup fee, and a few hours later (sometimes minutes?)
the problem probably goes away as you are on another
provider with a different IP. That is easier than
dealing with ACCC / Netflix / Provider, right?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Kinda drives the providers to want
(and have) to fix it, before it becomes a mass exodus.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Nick <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Sun, Aug 22, 2021 at 11:21 PM Mark
Andrews <<a href="mailto:marka@isc.org"
moz-do-not-send="true">marka@isc.org</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC
1.0pt;padding:0cm 0cm 0cm
6.0pt;margin-left:4.8pt;margin-right:0cm">
<p class="MsoNormal">Direct your customers to the ACCC. They
are paying for a service from Netflix that they are not
getting. That is illegal under Australian consumer law.
<br>
<br>
-- <br>
Mark Andrews<br>
<br>
> On 22 Aug 2021, at 20:38, Jarryd Sullivan <<a
href="mailto:Jarryd.Sullivan@team.aussiebroadband.com.au"
target="_blank" moz-do-not-send="true">Jarryd.Sullivan@team.aussiebroadband.com.au</a>>
wrote:<br>
> <br>
> Can +1, we're in the same boat, been asked to focus
on using the ticketing system as our ticket is with the
correct team (geoblocking/VPN) however got 1 reply that
ignored half of what we wrote and has been radio silence
since. Furthermore, we've confirmed with most of the
customers that they have never tried to use a VPN to
access content they shouldn't have access to, most of them
were quite confused. They have raised cases with Netflix
support themselves and have been instructed to contact
their ISP if they're being blocked.<br>
> <br>
> Jarryd Sullivan<br>
> <br>
> <br>
> From: AusNOG <<a
href="mailto:ausnog-bounces@lists.ausnog.net"
target="_blank" moz-do-not-send="true">ausnog-bounces@lists.ausnog.net</a>>
on behalf of Nathan Brookfield <<a
href="mailto:Nathan.Brookfield@iperium.com.au"
target="_blank" moz-do-not-send="true">Nathan.Brookfield@iperium.com.au</a>><br>
> Date: Sunday, 22 August 2021 at 7:50 pm<br>
> To: Damian Ivereigh <<a
href="mailto:damo@launtel.net.au" target="_blank"
moz-do-not-send="true">damo@launtel.net.au</a>><br>
> Cc: AusNOG Mailing List <<a
href="mailto:ausnog@ausnog.net" target="_blank"
moz-do-not-send="true">ausnog@ausnog.net</a>><br>
> Subject: Re: [AusNOG] Netflix Contact<br>
> <br>
> This is actually a problem internationally that
everyone is having and pretty much being ignored :(<br>
> Nathan Brookfield<br>
> General Manager<br>
> <br>
> p: 1300 592 330 | m: 0401 424 445 |<br>
> w: <a href="http://iperium.co/" target="_blank"
moz-do-not-send="true">http://iperium.co/</a><br>
> On 22 Aug 2021, at 19:47, Damian Ivereigh <<a
href="mailto:damo@launtel.net.au" target="_blank"
moz-do-not-send="true">damo@launtel.net.au</a>>
wrote:<br>
> <br>
> Yeah mate, we're seeing the same thing. Very
frustrating. Also have a ticket open with them.<br>
> <br>
> On Sun, 22 Aug 2021, 18:52 Matthew Enger, <mailto:<a
href="mailto:m.enger@xi.com.au" target="_blank"
moz-do-not-send="true">m.enger@xi.com.au</a>> wrote:<br>
> Hello,<br>
> <br>
> Anyone got a Netflix contact who can help with
vpn/cgnat/geo blocking?<br>
> <br>
> I have been emailing the peering db entry of mailto:<a
href="mailto:geosupport@netflix.com" target="_blank"
moz-do-not-send="true">geosupport@netflix.com</a> who
initially responded but then went dead.<br>
> <br>
> I have been following up regularly no reply. Created
a new ticket, no reply to that either.<br>
> <br>
> This has been going on for a number of weeks and I
know of a number of other providers also having similar
issues so if anyone has a contact who can help I am sure
the industry would appreciate it
<span style="font-family:"Apple Color Emoji"">😊</span><br>
> <br>
> Thanks.<br>
> <br>
> <br>
> <br>
> <br>
> MATTHEW ENGER | Managing Director<br>
> T 1300 789 299 D 03 9909 3104 M 0406 532 792<br>
> mailto:<a href="mailto:m.enger@xi.com.au"
target="_blank" moz-do-not-send="true">m.enger@xi.com.au</a>
|
<a href="http://www.xi.com.au" target="_blank"
moz-do-not-send="true">http://www.xi.com.au</a><br>
> This message is confidential. It may also be
privileged or otherwise protected by work product immunity
or other legal rules. If you have received it by mistake,
please let us know by e-mail reply and delete it from your
system; you may not copy this message or disclose its
contents to anyone. Please send us by fax any message
containing deadlines as incoming e-mails are not screened
for response deadlines. The integrity and security of this
message cannot be guaranteed on the Internet.<br>
> _______________________________________________<br>
> AusNOG mailing list<br>
> mailto:<a href="mailto:AusNOG@lists.ausnog.net"
target="_blank" moz-do-not-send="true">AusNOG@lists.ausnog.net</a><br>
> <a
href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank" moz-do-not-send="true">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
> _______________________________________________<br>
> AusNOG mailing list<br>
> <a href="mailto:AusNOG@lists.ausnog.net"
target="_blank" moz-do-not-send="true">AusNOG@lists.ausnog.net</a><br>
> <a
href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank" moz-do-not-send="true">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
> <br>
> This e-mail may include confidential information. If
you received this e-mail by mistake, please inform the
sender immediately and then delete this e-mail. Please do
not copy or share the information included in this e-mail.
Aussie Broadband acknowledges the Traditional Custodians
of country throughout Australia and their connections to
land, sea and community. We pay our respect to their
elders past, present, and emerging, and extend that
respect to all Aboriginal and Torres Strait Islander
peoples today.<br>
>
<Xi-logo_150e8883-7539-4b86-a491-22175ba1f55d.gif><br>
> _______________________________________________<br>
> AusNOG mailing list<br>
> <a href="mailto:AusNOG@lists.ausnog.net"
target="_blank" moz-do-not-send="true">AusNOG@lists.ausnog.net</a><br>
> <a
href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank" moz-do-not-send="true">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net" target="_blank"
moz-do-not-send="true">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog"
target="_blank" moz-do-not-send="true">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p>Message protected by MailGuard: e-mail anti-virus, anti-spam
and content filtering.<br>
<a href="http://www.mailguard.com.au/mg"
moz-do-not-send="true">http://www.mailguard.com.au/mg</a><o:p></o:p></p>
<p class="MsoNormal"><br>
<a
href="https://console.mailguard.com.au/ras/21dTadXj6e/3U0nxD71Iyam6wR7ABfMj3/7"
moz-do-not-send="true">Report this message as spam</a> <br>
<br>
<br>
<o:p></o:p></p>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
AusNOG mailing list
<a class="moz-txt-link-abbreviated" href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a>
<a class="moz-txt-link-freetext" href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a>
</pre>
</blockquote>
<p><br>
</p>
</body>
</html>