[AusNOG] Netflix Contact

[Nick Pratley]

> Direct your customers to the ACCC. They are paying for a service from
Netflix that they are not getting. That is illegal under Australian
consumer law.
100% agree with this in principle

But the problem here is it's just so easy to move providers now. 1 online
order, no setup fee, and a few hours later (sometimes minutes?) the problem
probably goes away as you are on another provider with a different IP. That
is easier than dealing with ACCC / Netflix / Provider, right?

Kinda drives the providers to want (and have) to fix it, before it becomes
a mass exodus.

Nick



On Sun, Aug 22, 2021 at 11:21 PM Mark Andrews <marka at isc.org> wrote:

> Direct your customers to the ACCC. They are paying for a service from
> Netflix that they are not getting. That is illegal under Australian
> consumer law.
>
> --
> Mark Andrews
>
> > On 22 Aug 2021, at 20:38, Jarryd Sullivan <
> Jarryd.Sullivan at team.aussiebroadband.com.au> wrote:
> >
> > Can +1, we're in the same boat, been asked to focus on using the
> ticketing system as our ticket is with the correct team (geoblocking/VPN)
> however got 1 reply that ignored half of what we wrote and has been radio
> silence since. Furthermore, we've confirmed with most of the customers that
> they have never tried to use a VPN to access content they shouldn't have
> access to, most of them were quite confused. They have raised cases with
> Netflix support themselves and have been instructed to contact their ISP if
> they're being blocked.
> >
> > Jarryd Sullivan
> >
> >
> > From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Nathan
> Brookfield <Nathan.Brookfield at iperium.com.au>
> > Date: Sunday, 22 August 2021 at 7:50 pm
> > To: Damian Ivereigh <damo at launtel.net.au>
> > Cc: AusNOG Mailing List <ausnog at ausnog.net>
> > Subject: Re: [AusNOG] Netflix Contact
> >
> > This is actually a problem internationally that everyone is having and
> pretty much being ignored :(
> > Nathan Brookfield
> > General Manager
> >
> > p: 1300 592 330  |  m: 0401 424 445 |
> > w: http://iperium.co/
> > On 22 Aug 2021, at 19:47, Damian Ivereigh <damo at launtel.net.au> wrote:
> >
> > Yeah mate, we're seeing the same thing. Very frustrating. Also have a
> ticket open with them.
> >
> > On Sun, 22 Aug 2021, 18:52 Matthew Enger, <mailto:m.enger at xi.com.au>
> wrote:
> > Hello,
> >
> > Anyone got a Netflix contact who can help with vpn/cgnat/geo blocking?
> >
> > I have been emailing the peering db entry of mailto:
> geosupport at netflix.com who initially responded but then went dead.
> >
> > I have been following up regularly no reply. Created a new ticket, no
> reply to that either.
> >
> > This has been going on for a number of weeks and I know of a number of
> other providers also having similar issues so if anyone has a contact who
> can help I am sure the industry would appreciate it 😊
> >
> > Thanks.
> >
> >
> >
> >
> > MATTHEW ENGER | Managing Director
> > T 1300 789 299 D 03 9909 3104 M 0406 532 792
> > mailto:m.enger at xi.com.au | http://www.xi.com.au
> > This message is confidential. It may also be privileged or otherwise
> protected by work product immunity or other legal rules. If you have
> received it by mistake, please let us know by e-mail reply and delete it
> from your system; you may not copy this message or disclose its contents to
> anyone. Please send us by fax any message containing deadlines as incoming
> e-mails are not screened for response deadlines. The integrity and security
> of this message cannot be guaranteed on the Internet.
> > _______________________________________________
> > AusNOG mailing list
> > mailto:AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
> > _______________________________________________
> > AusNOG mailing list
> > AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
> >
> > This e-mail may include confidential information. If you received this
> e-mail by mistake, please inform the sender immediately and then delete
> this e-mail. Please do not copy or share the information included in this
> e-mail. Aussie Broadband acknowledges the Traditional Custodians of country
> throughout Australia and their connections to land, sea and community. We
> pay our respect to their elders past, present, and emerging, and extend
> that respect to all Aboriginal and Torres Strait Islander peoples today.
> > <Xi-logo_150e8883-7539-4b86-a491-22175ba1f55d.gif>
> > _______________________________________________
> > AusNOG mailing list
> > AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20210823/8c5de4a8/attachment.html>