[AusNOG] Netflix Contact

[Mark Andrews]

Direct your customers to the ACCC. They are paying for a service from Netflix that they are not getting. That is illegal under Australian consumer law. 

-- 
Mark Andrews

> On 22 Aug 2021, at 20:38, Jarryd Sullivan <Jarryd.Sullivan at team.aussiebroadband.com.au> wrote:
> 
> Can +1, we're in the same boat, been asked to focus on using the ticketing system as our ticket is with the correct team (geoblocking/VPN) however got 1 reply that ignored half of what we wrote and has been radio silence since. Furthermore, we've confirmed with most of the customers that they have never tried to use a VPN to access content they shouldn't have access to, most of them were quite confused. They have raised cases with Netflix support themselves and have been instructed to contact their ISP if they're being blocked.
> 
> Jarryd Sullivan
> 
> 
> From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Nathan Brookfield <Nathan.Brookfield at iperium.com.au>
> Date: Sunday, 22 August 2021 at 7:50 pm
> To: Damian Ivereigh <damo at launtel.net.au>
> Cc: AusNOG Mailing List <ausnog at ausnog.net>
> Subject: Re: [AusNOG] Netflix Contact
> 
> This is actually a problem internationally that everyone is having and pretty much being ignored :(
> Nathan Brookfield
> General Manager
> 
> p: 1300 592 330  |  m: 0401 424 445 |
> w: http://iperium.co/
> On 22 Aug 2021, at 19:47, Damian Ivereigh <damo at launtel.net.au> wrote:
> 
> Yeah mate, we're seeing the same thing. Very frustrating. Also have a ticket open with them.
> 
> On Sun, 22 Aug 2021, 18:52 Matthew Enger, <mailto:m.enger at xi.com.au> wrote:
> Hello,
> 
> Anyone got a Netflix contact who can help with vpn/cgnat/geo blocking?
> 
> I have been emailing the peering db entry of mailto:geosupport at netflix.com who initially responded but then went dead.
> 
> I have been following up regularly no reply. Created a new ticket, no reply to that either.
> 
> This has been going on for a number of weeks and I know of a number of other providers also having similar issues so if anyone has a contact who can help I am sure the industry would appreciate it 😊
> 
> Thanks.
> 
> 
> 
> 
> MATTHEW ENGER | Managing Director
> T 1300 789 299 D 03 9909 3104 M 0406 532 792
> mailto:m.enger at xi.com.au | http://www.xi.com.au
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