[AusNOG] Urgent: Telstra NOC

[Mark Andrews]

Yes there is an assumption there.  I may be wrong on this occasion
but the industry has a whole and repeated episodes on people reporting
that the NOCs are unreachable and then coming here, nanog, etc. to go in
via the back door.

For NOCs that are known to be responsive other members usually say “did
you try <address>” first when those NOCs are mentioned.  That didn’t happen
here.

Mark

> On 30 Sep 2020, at 10:01, David Hughes <david at hughes.id> wrote:
> 
> 
> That's an assumption Mark.  The 'formal channel' for a network operator chasing a route leak would be to look up PeeringDB and try that contact info.  We don't k now if the OP tried that so we don't know if that failed.
> 
> The fact that Telstra has staff (and I assume it's more than just Russell) participating on an industry list like this make perfect sense and is an effective addition to their other contact channels.
> 
> 
> David
> ...
> 
> 
> On 30/9/20, 9:42 am, "Mark Andrews" <marka at isc.org> wrote:
> 
>    That however does mean that Telstra’s formal channels aren’t working
>    properly.  If you can’t reach the NOC via formal channels then there
>    is a problem.  No one should have to come here and ask for bad
>    announcements to be withdrawn.  Russell shouldn’t have to do anything
>    but enjoy his time off when on leave.  While we are thankful he did
>    react we all need time off for our mental health.
> 
>    Mark
> 
>> On 30 Sep 2020, at 08:59, David Hughes <david at hughes.id> wrote:
>> 
>> 
>> I'll second this.  Having Russell and is peers on the list and in a position to help resolve problems in a timely manner is fantastic for our industry and our clients.  Telstra is a big beast with lots of moving parts, yet I've lost count of the number of times issues have been addressed through this informal channel.  Nice one guys.
>> 
>> 
>> Thanks
>> 
>> David
>> ...
>> 
>> On 30/9/20, 8:17 am, "AusNOG on behalf of Joseph Goldman" <ausnog-bounces at lists.ausnog.net on behalf of joe at apcs.com.au> wrote:
>> 
>>     It is amazing that it got fixed this way at all. Even just a few years 
>>   ago I wouldn't imagine someone with such reach into Telstra NOC being so 
>>   accessible for truly complex issues - you'd spend half a week trying to 
>>   get through their phone system to someone or email the 'noc@' or 
>>   something and hope to get a reply in a few days.
>> 
>> 
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> 
>    -- 
>    Mark Andrews, ISC
>    1 Seymour St., Dundas Valley, NSW 2117, Australia
>    PHONE: +61 2 9871 4742              INTERNET: marka at isc.org
> 
> 

-- 
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742              INTERNET: marka at isc.org