[AusNOG] Urgent: Telstra NOC

[Jason Leschnik]

>  Job didn’t ask for a RCA, he asked what action was taken at a very
specific time that resolved the impact.

This is precisely why helpful people stop helping.

I see this list as a gentle[man|woman]'s agreement that support structures
"kinda suck" and are not always great at getting a contact fast,* _By no
means do I see it as my personal ticket queue with those who do take time
to respond_*.

Russell divulging any more than he did I would imagine could land him in
hot water, especially if that's not the official messaging Telstra wishes
to release at that time. Anything further, then you should be relying on
the official channels. Russell supplements Telstra's official channels, he
does not supplant them. I think that goes for anyone else who helps on the
list.

Let's always try to protect those who "aggressively" do the right thing for
companies that sometimes outwardly may appear like they don't care.

As always Russell, great work.

Regards,
Jason.

On Wed, 30 Sep 2020 at 08:20, Nikolas Geyer <nik at neko.id.au> wrote:

> Job didn’t ask for a RCA, he asked what action was taken at a very
> specific time that resolved the impact.
>
> This had major effects on the global Internet routing system, and a lot of
> networks have applied some level of traffic engineering against AS1222
> originated routes. I don’t think it unreasonable that those network
> operators would like some level of transparency as opposed to blind trust
> that it’s resolved adequately to a level where pre-impact trust can be
> inferred against AS1221 again.
>
> This wasn’t just a little hiccup...
>
> Sent from my iPhone
>
> > On Sep 29, 2020, at 5:39 PM, DaZZa <dazzagibbs at gmail.com> wrote:
> >
> > What part of "Root cause investigations are underway" is difficult to
> > understand?
> >
> > As much as I have an intense dislike for all things Telstra, this got
> > fixed at 5:48 am AEST, according to Russell - it's now barely 07:40 am
> > AEST - demanding a root cause analysis in less than 2 hours from an
> > organisation as large as Telstra is a bit rich.
> >
> > D
> >
> >
> >> On Wed, 30 Sep 2020 at 07:24, Job Snijders <job at ntt.net> wrote:
> >>
> >> Dear Russell,
> >>
> >> At 20:32 UTC something transpired that remedied the issue, what was that
> >> action?
> >>
> >> What assurances do we have that this doesn't happen again in the next 24
> >> hours?
> >>
> >> Kind regards,
> >>
> >> Job
> >>
> >>> On Wed, Sep 30, 2020 at 07:06:38AM +1000, Russell Langton wrote:
> >>> Hi job,
> >>> Root cause investigations are underway with the teams.
> >>>
> >>> Thanks.
> >>>
> >>>> On Wed, 30 Sep 2020, 6:49 am Job Snijders, <job at ntt.net> wrote:
> >>>
> >>>> Dear Russell,
> >>>>
> >>>> Thank you for this update.
> >>>>
> >>>> Do you have any information on what transpired?
> >>>>
> >>>> Kind regards,
> >>>>
> >>>> Job
> >>>>
> >>>> On Wed, Sep 30, 2020 at 06:47:00AM +1000, Russell Langton wrote:
> >>>>> Hi,
> >>>>> This should be resolved now.
> >>>>> Please advise if any further issues.
> >>>>>
> >>>>>
> >>>>> On Wed, 30 Sep 2020, 5:48 am Russell Langton, <russell3901 at gmail.com
> >
> >>>> wrote:
> >>>>>
> >>>>>> Hi,
> >>>>>> I'm on leave but getting the right teams to review asap.
> >>>>>>
> >>>>>>
> >>>>>> On Wed, 30 Sep 2020, 4:44 am Sadiq Saif, <lists at sadiqsaif.com>
> wrote:
> >>>>>>
> >>>>>>> Can somebody from Telstra's NOC contact me off list please?
> >>>>>>>
> >>>>>>> Y'all are leaking the following prefixes:
> >>>>>>> 208.100.53.0/24, 67.202.70.0/24, 69.162.134.0/24, 208.117.38.0/24,
> >>>>>>> 50.31.98.0/24
> >>>>>>>
> >>>>>>> Correct origin is AS32748, not AS1221.
> >>>>>>>
> >>>>>>> I am contacting on behalf of my employer who is a Steadfast
> customer.
> >>>>>>>
> >>>>>>> --
> >>>>>>>  Sadiq Saif
> >>>>>>> _______________________________________________
> >>>>>>> AusNOG mailing list
> >>>>>>> AusNOG at lists.ausnog.net
> >>>>>>> http://lists.ausnog.net/mailman/listinfo/ausnog
> >>>>>>>
> >>>>>>
> >>>>
> >>>>> _______________________________________________
> >>>>> AusNOG mailing list
> >>>>> AusNOG at lists.ausnog.net
> >>>>> http://lists.ausnog.net/mailman/listinfo/ausnog
> >>>>
> >>>>
> >> _______________________________________________
> >> AusNOG mailing list
> >> AusNOG at lists.ausnog.net
> >> http://lists.ausnog.net/mailman/listinfo/ausnog
> >
> >
> >
> > --
> > veg·e·tar·i·an:
> > Ancient tribal slang for the village idiot who can't hunt, fish or ride
> > _______________________________________________
> > AusNOG mailing list
> > AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20201003/eea9591a/attachment.html>