[AusNOG] auDA help

[Bruce Tonkin]

Hello Greg,

Just submit a support ticket via:
https://www.auda.org.au/about-auda/our-services/submit-a-general-enquiry/

auDA will generally send an initial response within a day.   From your
email sounds like some sort of mis-communication.  It should be resolvable
quickly.

Regards,

Bruce Tonkin

auDA employee

On Thu, Jul 30, 2020 at 7:26 PM Greg M <gregm at servu.net.au> wrote:

> Hi Noggers,
>
>
>
> Wondering if anyone a contact at AUDA or Godaddy who can assist with a
> domain issue.
>
>
>
> History:
>
>    - Jun 30, Godaddy advises the domain has a de-registered ABN/ACN
>    associated to it.
>    - Jul 6 – Stat dec, Updated ABN/ASIC details sent to Godaddy
>    - Jul 8 – Godaddy update the domain details (change visible via whois)
>    even requiring a 2 year upfront “payment”  to renew it as part of the
>    “update”
>    - Jul 30 – The .com.au/.net.au domains suddenly cease working with an
>    email from Goddady advising we did not respond in 30 days since the
>    original email and that the domain is now cancelled.
>
>
>
> We have contacted them today, twice and of course we are unable to speak
> to anyone there who “handles these specific requests” – and have been
> advised by Customer Service it will take “auDA weeks to months” to process
> our support request.
>
>
>
> Seriously?
>
>
>
> Any help is appreciated as the business has been crippled by this, as
> their CRM/practise software is all linked to their website/domain with
> complex Azure/O365 integrations that no longer function.
>
>
>
> Cheers,
>
>
>
> Greg
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>
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