[AusNOG] Call routing issue between Vocus and Telstra

[Rhys Hanrahan]

Hi All,

Thanks to everyone who replied. Got in touch with someone at Vocus who was able to push Telstra to sort this out very quickly. Thank you Vocus!

Rhys Hanrahan
Chief Information Officer
Nexus One Pty Ltd

E: support at nexusone.com.au<mailto:support at nexusone.com.au>
P: +61 2 9191 0606
W: http://www.nexusone.com.au/
M: PO Box A356 Sydney South, NSW 1235
A: Level 12 227 Elizabeth St, Sydney NSW 2000

[ttp://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg]


From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Rhys Hanrahan <rhys at nexusone.com.au>
Date: Thursday, 2 July 2020 at 3:09 pm
To: "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net>
Subject: [AusNOG] Call routing issue between Vocus and Telstra

Hi All,

We’ve been seeing a call routing issue for one of our customer’s number blocks, hosted by Vocus. It’s impacting all Telstra numbers calling the number block, getting a busy signal. It’s been confirmed a call routing issue on Telstra’s end. Aside from raising a fault with Telstra at the end user level, does anyone have any contacts/suggestions on how to push Telstra to look at this faster?

We have a fault open with Vocus and they’ve raised a carrier to carrier case with Telstra. I just had an escalation put through on the Telstra case, but the ETA on resolution is still up to 24 hours, with an update in an hour. Looking to find a way to speed this up, as phones have been down for hours for our biggest customer.

Thanks! Appreciate any help.

Rhys Hanrahan
Chief Information Officer
Nexus One Pty Ltd

E: support at nexusone.com.au<mailto:support at nexusone.com.au>
P: +61 2 9191 0606
W: http://www.nexusone.com.au/
M: PO Box A356 Sydney South, NSW 1235
A: Level 12 227 Elizabeth St, Sydney NSW 2000

[ttp://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg]
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