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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Hi All,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Thanks to everyone who replied. Got in touch with someone at Vocus who was able to push Telstra to sort this out very quickly. Thank you Vocus!<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-GB"><br>
Rhys Hanrahan<br>
Chief Information Officer<br>
Nexus One Pty Ltd<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-GB"><br>
E: <a href="mailto:support@nexusone.com.au" target="_blank"><span style="color:#0563C1">support@nexusone.com.au</span></a><br>
P: +61 2 9191 0606<br>
W: http://www.nexusone.com.au/<br>
M: </span><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-GB">PO Box A356 Sydney South, NSW 1235</span><span lang="EN-GB" style="font-size:11.0pt;mso-fareast-language:EN-GB"><br>
A: Level 12 227 Elizabeth St, Sydney NSW 2000<br>
<br>
<img border="0" width="280" height="73" style="width:2.9166in;height:.7604in" id="_x0000_i1026" src="cid:image001.jpg@01D65090.0582F6F0" alt="ttp://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg"></span><span style="font-size:11.0pt;color:black;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">AusNOG <ausnog-bounces@lists.ausnog.net> on behalf of Rhys Hanrahan <rhys@nexusone.com.au><br>
<b>Date: </b>Thursday, 2 July 2020 at 3:09 pm<br>
<b>To: </b>"ausnog@lists.ausnog.net" <ausnog@lists.ausnog.net><br>
<b>Subject: </b>[AusNOG] Call routing issue between Vocus and Telstra</span><span style="color:black;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Hi All,</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">We’ve been seeing a call routing issue for one of our customer’s number blocks, hosted by Vocus. It’s impacting all Telstra numbers calling the number block, getting a busy signal. It’s been confirmed
a call routing issue on Telstra’s end. Aside from raising a fault with Telstra at the end user level, does anyone have any contacts/suggestions on how to push Telstra to look at this faster?</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">We have a fault open with Vocus and they’ve raised a carrier to carrier case with Telstra. I just had an escalation put through on the Telstra case, but the ETA on resolution is still up to 24
hours, with an update in an hour. Looking to find a way to speed this up, as phones have been down for hours for our biggest customer.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Thanks! Appreciate any help.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;color:black;mso-fareast-language:EN-GB"><br>
Rhys Hanrahan<br>
Chief Information Officer<br>
Nexus One Pty Ltd</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;color:black"><br>
E: <a href="mailto:support@nexusone.com.au" target="_blank"><span style="color:#0563C1">support@nexusone.com.au</span></a><br>
P: +61 2 9191 0606<br>
W: http://www.nexusone.com.au/<br>
M: PO Box A356 Sydney South, NSW 1235<br>
A: </span><span lang="EN-GB" style="font-size:11.0pt">Level 12 227 Elizabeth St<span style="color:black">, Sydney NSW 2000<br>
<br>
<img border="0" width="280" height="73" style="width:2.9166in;height:.7604in" id="Picture_x0020_1" src="cid:image002.jpg@01D65090.0582F6F0" alt="ttp://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg"></span></span><o:p></o:p></p>
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