[AusNOG] NBN Number Managed Disconnection process

Cameron Murray cameron.murray at gmail.com
Wed Feb 26 11:02:05 EST 2020


They are not *meant* to cancel a service with an active order/modification
against it; however we also arrange an exchange based divert to a temporary
phone number just in case.

We've been burn't also a number of times by this and currently fighting
Telstra to get a customers number back because it was disconnected in
October last year even though it was mid port and had an Exchange based
divert active yet now it's cancelled but the forward still works - Go

Sorry nothing useful there.

On Wed, Feb 26, 2020 at 9:58 AM Andrew Yager <andrew at rwts.com.au> wrote:

> Hi,
> I feel like an idiot for even asking this, but I'm bashing my head not
> able to quite work out the process.
>    - Customer has internet service not with NBN (e.g. EA).
>    - Customer has approaching NBN disconnection date
>    - Customer is moving numbers from provider A to provider B
>    - Port is submitted, accepted and scheduled
>    - Managed Disconnection Date will occur before port is completed
>    - Porting carrier advises that disconnection date could break port
> Who needs to contact who to tell someone that the port is in progress and
> to not do the disconnection? Porting Carrier says not them. No NBN person
> to contact. Losing carrier doesn't care.
> I feel like there must be a person or a bit of the process or a magic code
> word one needs to yell… but I haven't been able to get to the bottom of it!
> (And yes… we've now been doing this for several years, and still haven't
> got a straight answer… and most of the time it's not an issue… but…)
> Thanks,
> Andrew
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