[AusNOG] Adding an address to NBNCo?

[Louis Crossing]

Somehow I completely missed the words "new house in a new estate" - I've
been up all night. :)

Option 2 is actually quite likely then.


On Fri, 17 Apr 2020 at 06:55, Louis Crossing <me at louis.id.au> wrote:

> There's two possible ways forward here:
>
> 1: It's a missing address - your ISP of choice needs to lodge a case with
> NBNco for this. You'll need proof of occupancy such as a utility bill,
> rental agreement, etc.
> NBNco will then review the case and hopefully add the address into the
> system. When they do this, there's a chance they'll add it in as "not ready
> for service" if they're unsure if the infrastructure is there to support
> it, and they won't care if you tell them it is. At that point it becomes a
> waiting game until they decide to update the service class. Based on an
> order I had completed last week that had this problem (and from previous
> experience provisioning NBN orders for an ISP), this can take 6+ months
> sometimes. Good luck.
>
> 2: It's a new development that wasn't registered - this seems less likely
> based on your description, but if it is the case, the details to proceed
> are here:
> https://www.nbnco.com.au/develop-or-plan-with-the-nbn/new-developments
> It's been a while since I worked on provisioning NBN orders but this used
> to (and probably still does) attract a $300 new development charge at
> minimum, with other fees possible.
>
> Anyway, option 1 is probably what you want.
>
> Cheers,
> Louis
>
> On Fri, 17 Apr 2020 at 05:20, Skeeve Stevens <ausnog at futurecrime.agency>
> wrote:
>
>> Hey all,
>>
>> I've got a friend that has moved into a new house in a new estate.  They
>> are the first person in the house.
>>
>> The house has two properties, say '26 Blah St' and a granny flat in '26a
>> Blah St'.
>>
>> Someone had already moved into the granny flat and has connected NBN.
>>
>> In the NBN lookup, and all the ISPs I've looked at, only "*26a*" drops
>> down, and no other... and most ISPs don't let you proceed.
>>
>> NBNCo's website says talk to the ISP...  but they all basically refuse to
>> move forward in the application to order.
>>
>> Anyone know how to get the address added to NBNCo??
>>
>> Whereis.com.au seems to show the correct maps... Google doesn't. Hmmm
>>
>> ...Skeeve
>>
>>
>> --
>>
>> Skeeve Stevens - Director - Future Crime Agency
>> Email: skeeve at futurecrime.agency ; Skype: skeeve
>> Website: futurecrime.agency ; Twitter: @_FutureCrime
>> <https://twitter.com/_futurecrime>
>>
>> Linkedin: /in/skeeve <http://www.linkedin.com/in/skeeve> ; Facebook:
>> FutureCrimeAgency <https://www.facebook.com/futurecrimeagency>
>>
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>>
>
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