[AusNOG] Adding an address to NBNCo?

Louis Crossing me at louis.id.au
Fri Apr 17 08:55:46 EST 2020

There's two possible ways forward here:

1: It's a missing address - your ISP of choice needs to lodge a case with
NBNco for this. You'll need proof of occupancy such as a utility bill,
rental agreement, etc.
NBNco will then review the case and hopefully add the address into the
system. When they do this, there's a chance they'll add it in as "not ready
for service" if they're unsure if the infrastructure is there to support
it, and they won't care if you tell them it is. At that point it becomes a
waiting game until they decide to update the service class. Based on an
order I had completed last week that had this problem (and from previous
experience provisioning NBN orders for an ISP), this can take 6+ months
sometimes. Good luck.

2: It's a new development that wasn't registered - this seems less likely
based on your description, but if it is the case, the details to proceed
are here:
It's been a while since I worked on provisioning NBN orders but this used
to (and probably still does) attract a $300 new development charge at
minimum, with other fees possible.

Anyway, option 1 is probably what you want.


On Fri, 17 Apr 2020 at 05:20, Skeeve Stevens <ausnog at futurecrime.agency>

> Hey all,
> I've got a friend that has moved into a new house in a new estate.  They
> are the first person in the house.
> The house has two properties, say '26 Blah St' and a granny flat in '26a
> Blah St'.
> Someone had already moved into the granny flat and has connected NBN.
> In the NBN lookup, and all the ISPs I've looked at, only "*26a*" drops
> down, and no other... and most ISPs don't let you proceed.
> NBNCo's website says talk to the ISP...  but they all basically refuse to
> move forward in the application to order.
> Anyone know how to get the address added to NBNCo??
> Whereis.com.au seems to show the correct maps... Google doesn't. Hmmm
> ...Skeeve
> --
> Skeeve Stevens - Director - Future Crime Agency
> Email: skeeve at futurecrime.agency ; Skype: skeeve
> Website: futurecrime.agency ; Twitter: @_FutureCrime
> <https://twitter.com/_futurecrime>
> Linkedin: /in/skeeve <http://www.linkedin.com/in/skeeve> ; Facebook:
> FutureCrimeAgency <https://www.facebook.com/futurecrimeagency>
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