[AusNOG] Adam Internet SMTP Woes

[Stephen Argent]

Hi all,

Long story short, I've been trying to fight with firstline support just to get in contact with someone responsible for asav.adam.com.au. Unfortunately I couldn't get firstline to understand the issue - they just kept claiming that they're not hosting our domain. Didn't understand that inbound emails can be blocked (claiming it can only happen on outbound) and so forth.

Long story short, need to speak with someone from Adam about getting our mail server's IP unblocked (it's being blocked at asav.adam.com.au). We DKIM sign all emails for all outbound etc - just need to find out what the process is for getting those allowed as our customers cannot email Adam customers. Off-list contact please.
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