[AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD
Mulhearn, Craig
Craig.Mulhearn at team.telstra.com
Thu Oct 3 15:42:48 EST 2019
Hi noggerverse,
I have shared this information internally and it has been forwarded to engineering for investigation. We have had staff in Brisbane also notice this individually thinking it was an issue with their phone (likely not). Will update as info comes to hand and thanks for calling it out.
Craig Mulhearn Technology Advisor
Technology Solutions | Telstra Enterprise
IPT +61 2 8576 6555 | M +61 407 438566 I E craig.mulhearn at team.telstra.com| W www.telstra.com/enterprise
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Today's Topics:
1. Telstra Mobile network bad time zone settings - Brisbane CBD
(Bruce Forster)
2. Re: Telstra Mobile network bad time zone settings - Brisbane
CBD (Mark Smith)
3. Re: Telstra Mobile network bad time zone settings - Brisbane
CBD (Jake Peterson)
4. Re: Telstra Mobile network bad time zone settings - Brisbane
CBD (derek at madrock.net)
5. Re: Telstra Mobile network bad time zone settings - Brisbane
CBD (Bruce Forster)
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Message: 1
Date: Wed, 2 Oct 2019 12:28:09 +1000
From: Bruce Forster <bruce at tubes.net.au>
To: AUSNOG <AusNOG at lists.ausnog.net>
Subject: [AusNOG] Telstra Mobile network bad time zone settings -
Brisbane CBD
Message-ID:
<CADaR5wPfSegTwvBzwBSDC6StDV3hJe9xGAiQ7XjiJ1DauSfKYg at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi noggers,
Hoping someone @ telstra is on the list who can take a look at this one.
You have a radio near central station in Brisbane, approx 180 ann st area that is giving off bad time zone data, my phone switched from +10 to +8 and when i walked back to the office again back to +10..
I'm based at 300 ann. If you need more data about it please feel free to contact me off list.
Screen caps from phone: https://imgur.com/a/hmMv1p7 These were taken at 11:48pm, and 12:20pm 2nd Oct 2019,
Sorry if there is a page on telstra's site to report this but i guess my google fu was bad this time.
--
Regards,
Bruce
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Message: 2
Date: Wed, 2 Oct 2019 12:41:00 +1000
From: Mark Smith <markzzzsmith at gmail.com>
To: Bruce Forster <bruce at tubes.net.au>
Cc: AUSNOG <AusNOG at lists.ausnog.net>
Subject: Re: [AusNOG] Telstra Mobile network bad time zone settings -
Brisbane CBD
Message-ID:
<CAO42Z2wup2UwuL1Vqna8_CVMX7xksb05yfpH=ov84yrv=x40_A at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
On Wed, 2 Oct 2019, 12:28 Bruce Forster, <bruce at tubes.net.au> wrote:
> Hi noggers,
>
> Hoping someone @ telstra is on the list who can take a look at this one.
>
> You have a radio near central station in Brisbane, approx 180 ann st
> area that is giving off bad time zone data, my phone switched from +10
> to +8 and when i walked back to the office again back to +10..
>
That's one of those space wormholes that briefly took you to Singapore.
> I'm based at 300 ann. If you need more data about it please feel free
> to contact me off list.
>
> Screen caps from phone: https://imgur.com/a/hmMv1p7 These were taken
> at 11:48pm, and 12:20pm 2nd Oct 2019,
>
> Sorry if there is a page on telstra's site to report this but i guess
> my google fu was bad this time.
>
>
> --
> Regards,
>
> Bruce
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
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Message: 3
Date: Wed, 2 Oct 2019 02:41:15 +0000
From: Jake Peterson <JakeP at mansol.net.au>
To: Bruce Forster <bruce at tubes.net.au>, AUSNOG
<AusNOG at lists.ausnog.net>
Subject: Re: [AusNOG] Telstra Mobile network bad time zone settings -
Brisbane CBD
Message-ID:
<b0317fe5eea145db99be4145d2997464 at MSI-EXCHDC1-01.mshost.local>
Content-Type: text/plain; charset="utf-8"
This happened to me the other week and I put it down to my phone playing up. I was at Brisbane Central and on the Telstra network also.
Regards,
Jake
From: AusNOG <ausnog-bounces at lists.ausnog.net> On Behalf Of Bruce Forster
Sent: Wednesday, 2 October 2019 12:28 PM
To: AUSNOG <AusNOG at lists.ausnog.net>
Subject: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD
Hi noggers,
Hoping someone @ telstra is on the list who can take a look at this one.
You have a radio near central station in Brisbane, approx 180 ann st area that is giving off bad time zone data, my phone switched from +10 to +8 and when i walked back to the office again back to +10..
I'm based at 300 ann. If you need more data about it please feel free to contact me off list.
Screen caps from phone: https://imgur.com/a/hmMv1p7 These were taken at 11:48pm, and 12:20pm 2nd Oct 2019,
Sorry if there is a page on telstra's site to report this but i guess my google fu was bad this time.
--
Regards,
Bruce
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Message: 4
Date: Wed, 2 Oct 2019 12:12:26 +0930
From: <derek at madrock.net>
To: "'Bruce Forster'" <bruce at tubes.net.au>
Cc: 'AUSNOG' <AusNOG at lists.ausnog.net>
Subject: Re: [AusNOG] Telstra Mobile network bad time zone settings -
Brisbane CBD
Message-ID: <09a101d578cb$08d48fa0$1a7daee0$@madrock.net>
Content-Type: text/plain; charset="utf-8"
Hi Bruce,
To add to the risk, I was involved in a parliamentary enquiry in NZ when working for EY, where customers were being charged extra for calls based on call ticketing inaccuracies, resulting from non-synchronised cells.
Other than being very embarrassing for the carrier, it was expensive as they were required to correct the over and under customer payments.
When I was reviewing it, I found older nodes were using a centralised Perl scripts to periodically log into and reset the time, where newer devices were using NTP.
* The issues was discovered to be a range of things including the centralised Perl script not being able to log into the node (wrong passwords), new nodes not registered centrally when deployed and NTP not configured.
* Times varied depending on the node drift and if the technician setup old/new nodes properly when deployed.
* Call ticketing handover when roaming between nodes also negatively contributed to the evidence needed to reconcile billing when syncing issues exist.
Just a related point. Good luck with getting it sorted.
Thanks
Derek
From: AusNOG <ausnog-bounces at lists.ausnog.net> On Behalf Of Bruce Forster
Sent: Wednesday, 2 October 2019 11:58 AM
To: AUSNOG <AusNOG at lists.ausnog.net>
Subject: [AusNOG] Telstra Mobile network bad time zone settings - Brisbane CBD
Hi noggers,
Hoping someone @ telstra is on the list who can take a look at this one.
You have a radio near central station in Brisbane, approx 180 ann st area that is giving off bad time zone data, my phone switched from +10 to +8 and when i walked back to the office again back to +10..
I'm based at 300 ann. If you need more data about it please feel free to contact me off list.
Screen caps from phone: https://imgur.com/a/hmMv1p7
These were taken at 11:48pm, and 12:20pm 2nd Oct 2019,
Sorry if there is a page on telstra's site to report this but i guess my google fu was bad this time.
--
Regards,
Bruce
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Message: 5
Date: Wed, 2 Oct 2019 12:53:57 +1000
From: Bruce Forster <bruce at tubes.net.au>
To: derek at madrock.net
Cc: AUSNOG <AusNOG at lists.ausnog.net>
Subject: Re: [AusNOG] Telstra Mobile network bad time zone settings -
Brisbane CBD
Message-ID:
<CADaR5wNwKJUVH3TY4eKp_6s1D-aXRFdzoB9fa=gOF-VKfAF58A at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Someone from Telstra has acknowledged me in about 8min so at least they are aware :)
Regards,
Bruce
sent from my mobile device.
On Wed, 2 Oct 2019, 12:42 pm , <derek at madrock.net> wrote:
> Hi Bruce,
>
>
>
> To add to the risk, I was involved in a parliamentary enquiry in NZ
> when working for EY, where customers were being charged extra for
> calls based on call ticketing inaccuracies, resulting from non-synchronised cells.
>
>
>
> Other than being very embarrassing for the carrier, it was expensive
> as they were required to correct the over and under customer payments.
>
> When I was reviewing it, I found older nodes were using a centralised
> Perl scripts to periodically log into and reset the time, where newer
> devices were using NTP.
>
> - The issues was discovered to be a range of things including the
> centralised Perl script not being able to log into the node (wrong
> passwords), new nodes not registered centrally when deployed and NTP not
> configured.
> - Times varied depending on the node drift and if the technician setup
> old/new nodes properly when deployed.
> - Call ticketing handover when roaming between nodes also negatively
> contributed to the evidence needed to reconcile billing when syncing issues
> exist.
>
>
>
> Just a related point. Good luck with getting it sorted.
>
>
>
>
>
> Thanks
>
> Derek
>
>
>
> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> *On Behalf Of *Bruce
> Forster
> *Sent:* Wednesday, 2 October 2019 11:58 AM
> *To:* AUSNOG <AusNOG at lists.ausnog.net>
> *Subject:* [AusNOG] Telstra Mobile network bad time zone settings -
> Brisbane CBD
>
>
>
> Hi noggers,
>
>
>
> Hoping someone @ telstra is on the list who can take a look at this one.
>
>
>
> You have a radio near central station in Brisbane, approx 180 ann st
> area that is giving off bad time zone data, my phone switched from +10
> to +8 and when i walked back to the office again back to +10..
>
>
>
> I'm based at 300 ann. If you need more data about it please feel free
> to contact me off list.
>
>
>
> Screen caps from phone: https://imgur.com/a/hmMv1p7
>
> These were taken at 11:48pm, and 12:20pm 2nd Oct 2019,
>
>
>
> Sorry if there is a page on telstra's site to report this but i guess
> my google fu was bad this time.
>
>
>
>
>
> --
>
> Regards,
>
> Bruce
>
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