[AusNOG] Microsoft cloud issues?

Thu Nov 21 22:10:26 EST 2019

Actually for enterprise customers standard NBN speed is  not an issue.
As they would be using the enterprise class connectivity or another Fiber network.
You can use Hybrid connectivity and host the services yourself.
Microsoft have a shared responsibility model, when it comes to data loss, so it is up to partners to make sure clients are protected.
If you look after stuff that is mission critical you shouldn’t really just rely on the one cloud provider.
Now obviously if it’s a small business with only a few employees then a Hybrid cloud or a multi cloud strategy isn’t going to work, but certainly it’s a good option for larger customers.
Most times you won’t need to worry, but obviously an 8 hours downtime incident for an enterprise customer wouldn’t be tolerated.

The point is you can’t be complacent.
Oh and Office365 isn’t backed up by default, that is the partners problem In fact nothing MS CSP is really backed up so you need to keep that in mind.
So if you buy direct nothing is backed up, you can recover some data for up to a month after you delete it but otherwise its gone.
This is fine for some customers, but not the majority.

Chad Kelly
Manager
CPK Web Services
Phone 03 52730246
Web https://www.cpkws.com.au

From: Matthew Moyle-Croft <mmc at mmc.com.au>
Sent: Thursday, November 21, 2019 6:20 PM
To: Chad Kelly <chad at cpkws.com.au>
Cc: Brad Peczka <brad at bradpeczka.com>; ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Microsoft cloud issues?

Admittedly I’m not super clear on this but I thought Microsoft stopped really generally offering O365 via ER and it’s now on “special request only”?

“Free peering” is “Direct connectivity” FWIW.

MMC

On 21 Nov 2019, at 4:50 pm, Chad Kelly <chad at cpkws.com.au<mailto:chad at cpkws.com.au>> wrote:

Yeah for a small team Express Route would be overkill.
Most providers on this list should have direct connectivity though
As an example Vocus connects directly in both Sydney and Melbourne and so do Telstra.
Microsoft are putting a significant amount of effort into their partner network  they want partners to get end customers onto the CSP platform, so support for the products should increase significantly over coming months.
This is also ware a multi cloud strategy comes in handy, its more aimed at enterprise customers, but prevents the issue of a single point of failure if one service falls over completely.

Chad Kelly
Manager
CPK Web Services
Phone 03 52730246
Web https://www.cpkws.com.au

From: Brad Peczka <brad at bradpeczka.com<mailto:brad at bradpeczka.com>>
Sent: Thursday, November 21, 2019 4:40 PM
To: Chad Kelly <chad at cpkws.com.au<mailto:chad at cpkws.com.au>>; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: Microsoft cloud issues?

Microsoft have publically and openly acknowledged that they had an issue yesterday with their network platform.

The fact that you did not receive calls from your customers may not necessarily indicate the absence of an issue; in fact, I'd say it indicates an increasing acknowledgement and (sadly) acceptance of outages with cloud services in general. What would have once resulted in system admins and support staff getting strips torn off them for services being down is now met with little more than a knowing nod and "Ahhh. We should let the team know about that".

It's also worth noting that direct connectivity to Azure or AWS is great for some businesses, but not applicable or suitable for others - nor is it a guarantee of being unaffected by these kind of issues. As an example, a small 5 person business that relies on 365 for email hosting cannot, and should not have to, in most cases procure an ExpressRoute just to get connectivity to their email or presence platform.

But hey, that's what happens when you put all your eggs on someone elses computer(s).

Regards,
-Brad.

________________________________
From: AusNOG <ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>> on behalf of Chad Kelly <chad at cpkws.com.au<mailto:chad at cpkws.com.au>>
Sent: Thursday, 21 November 2019 11:53:30 AM
To: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Microsoft cloud issues?

On 11/21/2019 12:00 PM, ausnog-request at lists.ausnog.net<mailto:ausnog-request at lists.ausnog.net> wrote:

> We just had a 8 hour issue with no emails yesterday

I was at the Microsoft Head Office in Melbourne yesterday and was still
able to recieve mail fine.

I'd say some of these issues were specific to certain networks.

I didn't get any urgent calls from customers either.

Microsoft have connectivity directly with most ISPs in Au now a days.
I'd suggest not relying on free peering.

I'd get direct connectivity.

As for Teams for corporate use I would suggest running a Hybrid Cloud
environment for it.

I did notice some delays to email on Tuesday night but none of our stuff
was down totally.

Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au<http://www.cpkws.com.au/>

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