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<p class="MsoNormal">Actually for enterprise customers standard NBN speed is not an issue.
<o:p></o:p></p>
<p class="MsoNormal">As they would be using the enterprise class connectivity or another Fiber network.<o:p></o:p></p>
<p class="MsoNormal">You can use Hybrid connectivity and host the services yourself.
<o:p></o:p></p>
<p class="MsoNormal">Microsoft have a shared responsibility model, when it comes to data loss, so it is up to partners to make sure clients are protected.
<o:p></o:p></p>
<p class="MsoNormal">If you look after stuff that is mission critical you shouldn’t really just rely on the one cloud provider.
<o:p></o:p></p>
<p class="MsoNormal">Now obviously if it’s a small business with only a few employees then a Hybrid cloud or a multi cloud strategy isn’t going to work, but certainly it’s a good option for larger customers.<o:p></o:p></p>
<p class="MsoNormal">Most times you won’t need to worry, but obviously an 8 hours downtime incident for an enterprise customer wouldn’t be tolerated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The point is you can’t be complacent. <o:p></o:p></p>
<p class="MsoNormal">Oh and Office365 isn’t backed up by default, that is the partners problem In fact nothing MS CSP is really backed up so you need to keep that in mind.
<o:p></o:p></p>
<p class="MsoNormal">So if you buy direct nothing is backed up, you can recover some data for up to a month after you delete it but otherwise its gone.<o:p></o:p></p>
<p class="MsoNormal">This is fine for some customers, but not the majority.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span lang="EN-AU">Chad Kelly <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">Manager <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">CPK Web Services <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">Phone 03 52730246<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">Web https://www.cpkws.com.au<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Matthew Moyle-Croft <mmc@mmc.com.au> <br>
<b>Sent:</b> Thursday, November 21, 2019 6:20 PM<br>
<b>To:</b> Chad Kelly <chad@cpkws.com.au><br>
<b>Cc:</b> Brad Peczka <brad@bradpeczka.com>; ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Microsoft cloud issues?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Admittedly I’m not super clear on this but I thought Microsoft stopped really generally offering O365 via ER and it’s now on “special request only”?<o:p></o:p></p>
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<p class="MsoNormal">“Free peering” is “Direct connectivity” FWIW.<o:p></o:p></p>
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<p class="MsoNormal">MMC<o:p></o:p></p>
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<p class="MsoNormal">On 21 Nov 2019, at 4:50 pm, Chad Kelly <<a href="mailto:chad@cpkws.com.au">chad@cpkws.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Yeah for a small team Express Route would be overkill. <o:p>
</o:p></p>
<p class="MsoNormal">Most providers on this list should have direct connectivity though
<o:p></o:p></p>
<p class="MsoNormal">As an example Vocus connects directly in both Sydney and Melbourne and so do Telstra.<o:p></o:p></p>
<p class="MsoNormal">Microsoft are putting a significant amount of effort into their partner network they want partners to get end customers onto the CSP platform, so support for the products should increase significantly over coming months.<o:p></o:p></p>
<p class="MsoNormal">This is also ware a multi cloud strategy comes in handy, its more aimed at enterprise customers, but prevents the issue of a single point of failure if one service falls over completely.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-AU">Chad Kelly </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-AU">Manager </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-AU">CPK Web Services </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-AU">Phone 03 52730246</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-AU">Web <a href="https://www.cpkws.com.au">https://www.cpkws.com.au</a></span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Brad Peczka <<a href="mailto:brad@bradpeczka.com">brad@bradpeczka.com</a>>
<br>
<b>Sent:</b> Thursday, November 21, 2019 4:40 PM<br>
<b>To:</b> Chad Kelly <<a href="mailto:chad@cpkws.com.au">chad@cpkws.com.au</a>>;
<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: Microsoft cloud issues?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Microsoft have publically and openly acknowledged that they had an issue yesterday with their network platform.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">The fact that you did not receive calls from your customers may not necessarily indicate the absence of an issue; in fact, I'd say it indicates an
increasing acknowledgement and (sadly) acceptance of outages with cloud services in general. What would have once resulted in system admins and support staff getting strips torn off them for services being down is now met with little more than a knowing nod
and "Ahhh. We should let the team know about that".</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">It's also worth noting that direct connectivity to Azure or AWS is great for some businesses, but not applicable or suitable for others - nor is it a
guarantee of being unaffected by these kind of issues. As an example, a small 5 person business that relies on 365 for email hosting cannot, and should not have to, in most cases procure an ExpressRoute just to get connectivity to their email or presence platform.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">But hey, that's what happens when you put all your eggs on someone elses computer(s).</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">Regards,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt">-Brad.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Chad Kelly <<a href="mailto:chad@cpkws.com.au">chad@cpkws.com.au</a>><br>
<b>Sent:</b> Thursday, 21 November 2019 11:53:30 AM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Microsoft cloud issues? <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">On 11/21/2019 12:00 PM, <a href="mailto:ausnog-request@lists.ausnog.net">
ausnog-request@lists.ausnog.net</a> wrote:<br>
<br>
> We just had a 8 hour issue with no emails yesterday<br>
<br>
I was at the Microsoft Head Office in Melbourne yesterday and was still <br>
able to recieve mail fine.<br>
<br>
I'd say some of these issues were specific to certain networks.<br>
<br>
I didn't get any urgent calls from customers either.<br>
<br>
Microsoft have connectivity directly with most ISPs in Au now a days. <br>
I'd suggest not relying on free peering.<br>
<br>
I'd get direct connectivity.<br>
<br>
As for Teams for corporate use I would suggest running a Hybrid Cloud <br>
environment for it.<br>
<br>
I did notice some delays to email on Tuesday night but none of our stuff <br>
was down totally.<br>
<br>
Regards Chad.<br>
<br>
<br>
<br>
<br>
-- <br>
Chad Kelly<br>
Manager<br>
CPK Web Services<br>
Phone 03 5273 0246<br>
Web <a href="http://www.cpkws.com.au/">www.cpkws.com.au</a><br>
<br>
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