[AusNOG] Microsoft cloud issues?

[Tim Raphael]

From what Microsoft have said, it appears like some internal networking is to blame.  I would imagine O365 installations would still be architected into pods to limit blast radius. Intermittent and inconsistent service for such a large, distributed application isn’t uncommon to see when things go wrong.

I also echo Brad’s comments - people are somewhat used to email going down, it used to happen occasionally with on-prem infrastructure and O340 is clearly no different.

A multi-cloud strategy for O365... I’d love to see that Architecture ;)

- Tim


> On 21 Nov 2019, at 5:20 pm, Chad Kelly <chad at cpkws.com.au> wrote:
> 
> Yeah for a small team Express Route would be overkill. 
> Most providers on this list should have direct connectivity though
> As an example Vocus connects directly in both Sydney and Melbourne and so do Telstra.
> Microsoft are putting a significant amount of effort into their partner network  they want partners to get end customers onto the CSP platform, so support for the products should increase significantly over coming months.
> This is also ware a multi cloud strategy comes in handy, its more aimed at enterprise customers, but prevents the issue of a single point of failure if one service falls over completely.
>  
>  
> Chad Kelly 
> Manager 
> CPK Web Services 
> Phone 03 52730246
> Web https://www.cpkws.com.au <https://www.cpkws.com.au/>
>  
> From: Brad Peczka <brad at bradpeczka.com> 
> Sent: Thursday, November 21, 2019 4:40 PM
> To: Chad Kelly <chad at cpkws.com.au>; ausnog at lists.ausnog.net
> Subject: Re: Microsoft cloud issues?
>  
> Microsoft have publically and openly acknowledged that they had an issue yesterday with their network platform.
> 
>  
> 
> The fact that you did not receive calls from your customers may not necessarily indicate the absence of an issue; in fact, I'd say it indicates an increasing acknowledgement and (sadly) acceptance of outages with cloud services in general. What would have once resulted in system admins and support staff getting strips torn off them for services being down is now met with little more than a knowing nod and "Ahhh. We should let the team know about that".
> 
>  
> 
> It's also worth noting that direct connectivity to Azure or AWS is great for some businesses, but not applicable or suitable for others - nor is it a guarantee of being unaffected by these kind of issues. As an example, a small 5 person business that relies on 365 for email hosting cannot, and should not have to, in most cases procure an ExpressRoute just to get connectivity to their email or presence platform.
> 
>  
> 
> But hey, that's what happens when you put all your eggs on someone elses computer(s).
> 
>  
> 
> Regards,
> 
> -Brad.
> 
>  
> 
>  
> 
> From: AusNOG <ausnog-bounces at lists.ausnog.net <mailto:ausnog-bounces at lists.ausnog.net>> on behalf of Chad Kelly <chad at cpkws.com.au <mailto:chad at cpkws.com.au>>
> Sent: Thursday, 21 November 2019 11:53:30 AM
> To: ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
> Subject: Re: [AusNOG] Microsoft cloud issues?
>  
> On 11/21/2019 12:00 PM, ausnog-request at lists.ausnog.net <mailto:ausnog-request at lists.ausnog.net> wrote:
> 
> > We just had a 8 hour issue with no emails yesterday
> 
> I was at the Microsoft Head Office in Melbourne yesterday and was still 
> able to recieve mail fine.
> 
> I'd say some of these issues were specific to certain networks.
> 
> I didn't get any urgent calls from customers either.
> 
> Microsoft have connectivity directly with most ISPs in Au now a days. 
> I'd suggest not relying on free peering.
> 
> I'd get direct connectivity.
> 
> As for Teams for corporate use I would suggest running a Hybrid Cloud 
> environment for it.
> 
> I did notice some delays to email on Tuesday night but none of our stuff 
> was down totally.
> 
> Regards Chad.
> 
> 
> 
> 
> -- 
> Chad Kelly
> Manager
> CPK Web Services
> Phone 03 5273 0246
> Web www.cpkws.com.au <http://www.cpkws.com.au/>
> 
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