<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div class="">From what Microsoft have said, it appears like some internal networking is to blame. I would imagine O365 installations would still be architected into pods to limit blast radius. Intermittent and inconsistent service for such a large, distributed application isn’t uncommon to see when things go wrong.</div><div class=""><br class=""></div><div class="">I also echo Brad’s comments - people are somewhat used to email going down, it used to happen occasionally with on-prem infrastructure and O340 is clearly no different.</div><div class=""><br class=""></div><div class="">A multi-cloud strategy for O365... I’d love to see that Architecture ;)</div><div class=""><br class=""></div><div class="">- Tim</div><div class=""><br class=""></div><div class=""><div><br class=""><blockquote type="cite" class=""><div class="">On 21 Nov 2019, at 5:20 pm, Chad Kelly <<a href="mailto:chad@cpkws.com.au" class="">chad@cpkws.com.au</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Yeah for a small team Express Route would be overkill.<span class="Apple-converted-space"> </span><o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Most providers on this list should have direct connectivity though<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">As an example Vocus connects directly in both Sydney and Melbourne and so do Telstra.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Microsoft are putting a significant amount of effort into their partner network they want partners to get end customers onto the CSP platform, so support for the products should increase significantly over coming months.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">This is also ware a multi cloud strategy comes in handy, its more aimed at enterprise customers, but prevents the issue of a single point of failure if one service falls over completely.<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-AU" class="">Chad Kelly<span class="Apple-converted-space"> </span><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-AU" class="">Manager<span class="Apple-converted-space"> </span><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-AU" class="">CPK Web Services<span class="Apple-converted-space"> </span><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-AU" class="">Phone 03 52730246<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="EN-AU" class="">Web<span class="Apple-converted-space"> </span><a href="https://www.cpkws.com.au/" style="color: purple; text-decoration: underline;" class="">https://www.cpkws.com.au</a><o:p class=""></o:p></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>Brad Peczka <<a href="mailto:brad@bradpeczka.com" class="">brad@bradpeczka.com</a>><span class="Apple-converted-space"> </span><br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Thursday, November 21, 2019 4:40 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>Chad Kelly <<a href="mailto:chad@cpkws.com.au" class="">chad@cpkws.com.au</a>>; <a href="mailto:ausnog@lists.ausnog.net" class="">ausnog@lists.ausnog.net</a><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: Microsoft cloud issues?<o:p class=""></o:p></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div class=""><div id="x_divtagdefaultwrapper" class=""><p class=""><span style="font-size: 12pt;" class="">Microsoft have publically and openly acknowledged that they had an issue yesterday with their network platform.<o:p class=""></o:p></span></p><p class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></p><p class=""><span style="font-size: 12pt;" class="">The fact that you did not receive calls from your customers may not necessarily indicate the absence of an issue; in fact, I'd say it indicates an increasing acknowledgement and (sadly) acceptance of outages with cloud services in general. What would have once resulted in system admins and support staff getting strips torn off them for services being down is now met with little more than a knowing nod and "Ahhh. We should let the team know about that".<o:p class=""></o:p></span></p><p class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></p><p class=""><span style="font-size: 12pt;" class="">It's also worth noting that direct connectivity to Azure or AWS is great for some businesses, but not applicable or suitable for others - nor is it a guarantee of being unaffected by these kind of issues. As an example, a small 5 person business that relies on 365 for email hosting cannot, and should not have to, in most cases procure an ExpressRoute just to get connectivity to their email or presence platform.<o:p class=""></o:p></span></p><p class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></p><p class=""><span style="font-size: 12pt;" class="">But hey, that's what happens when you put all your eggs on someone elses computer(s).<o:p class=""></o:p></span></p><p class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></p><p class=""><span style="font-size: 12pt;" class="">Regards,<o:p class=""></o:p></span></p><p class=""><span style="font-size: 12pt;" class="">-Brad.<o:p class=""></o:p></span></p><p class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></p><p class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></p></div><div class="MsoNormal" align="center" style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; text-align: center;"><hr size="2" width="98%" align="center" class=""></div><div id="x_divRplyFwdMsg" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="" class="">From:</span></b><span style="" class=""><span class="Apple-converted-space"> </span>AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" style="color: purple; text-decoration: underline;" class="">ausnog-bounces@lists.ausnog.net</a>> on behalf of Chad Kelly <<a href="mailto:chad@cpkws.com.au" style="color: purple; text-decoration: underline;" class="">chad@cpkws.com.au</a>><br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Thursday, 21 November 2019 11:53:30 AM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span><a href="mailto:ausnog@lists.ausnog.net" style="color: purple; text-decoration: underline;" class="">ausnog@lists.ausnog.net</a><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [AusNOG] Microsoft cloud issues?</span><o:p class=""></o:p></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""> <o:p class=""></o:p></div></div></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 10pt;" class="">On 11/21/2019 12:00 PM,<span class="Apple-converted-space"> </span><a href="mailto:ausnog-request@lists.ausnog.net" style="color: purple; text-decoration: underline;" class="">ausnog-request@lists.ausnog.net</a><span class="Apple-converted-space"> </span>wrote:<br class=""><br class="">> We just had a 8 hour issue with no emails yesterday<br class=""><br class="">I was at the Microsoft Head Office in Melbourne yesterday and was still<span class="Apple-converted-space"> </span><br class="">able to recieve mail fine.<br class=""><br class="">I'd say some of these issues were specific to certain networks.<br class=""><br class="">I didn't get any urgent calls from customers either.<br class=""><br class="">Microsoft have connectivity directly with most ISPs in Au now a days.<span class="Apple-converted-space"> </span><br class="">I'd suggest not relying on free peering.<br class=""><br class="">I'd get direct connectivity.<br class=""><br class="">As for Teams for corporate use I would suggest running a Hybrid Cloud<span class="Apple-converted-space"> </span><br class="">environment for it.<br class=""><br class="">I did notice some delays to email on Tuesday night but none of our stuff<span class="Apple-converted-space"> </span><br class="">was down totally.<br class=""><br class="">Regards Chad.<br class=""><br class=""><br class=""><br class=""><br class="">--<span class="Apple-converted-space"> </span><br class="">Chad Kelly<br class="">Manager<br class="">CPK Web Services<br class="">Phone 03 5273 0246<br class="">Web<span class="Apple-converted-space"> </span><a href="http://www.cpkws.com.au/" style="color: purple; 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