[AusNOG] TPP Wholesale woes

[Chris Hurley]

All I can say is their ³live support² chat says you have been redirected
to the wrong que we will escalate rather than putting into contact with
the correct que. Though even if you get through (phone) level 1 has no
idea and saying will get back within 24 hrs, seriously  - 48 hrs later
nothing. 

Aware bought out but only getting worse. Had hoped the buyout would
improve, sadly not. If their is someone on this list that can actually
help great, others wise avoid. We are seriously about to move all services
due to none support.

Regards,

Chris Hurley BE (Elec)
Signal Manager

******************************************************
Dragon Rail Pty Ltd     Phone: 1300 730 531
7 Incana Place     
Rowville,  3178 Victoria
Australia          
      
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On 8/11/19, 5:01 pm, "AusNOG on behalf of Chad Kelly"
<ausnog-bounces at lists.ausnog.net on behalf of chad at cpkws.com.au> wrote:

>On 11/8/2019 12:00 PM, ausnog-request at lists.ausnog.net wrote:
>
>> Trying to get support from TPP Wholesale and speak to a 3rd level that
>>could solve my problem in minutes is now taking days to even speak to
>>someone.
>>
>> This waiting for call backs, took way too long for the lower levels to
>>even understand the problem.
>>
>> Are there any senior TPP Wholesale people that can help.
>>
>> All I need is a simple password update to ensure our alerts from our
>>clients keep flowing.
>> A simple smtp password update is all that is required.
>
>You do realise you could of just purchased them? they sold for $24000000
>so they are being migrated and restructured at the moment.
>
>Normally I wouldn't of written that but your business doesn't look small.
>
>I'd suggest just becoming a registrar, if VentraIP can do it you guys
>shouldn't have an issue.
>
>Ventraip were still small compared to some other providers on this list
>when they started the process.
>
>Normally I would suggest Synergy Wholesale but you guys look large
>enough that you could just become a registrar. It would be cheaper then
>buying TPP was.
>
>I am only talking about the .au side of things, obviously to tap into
>all the registries globally the costs would add up quickly.
>
>You could probably use Synergy wholesale for the extensions you didn't
>want to manage yourselves.
>
>They also have an API that is available.
>
>For mail and SMTP I would suggest Amazon SES plus Azure DNS.
>
>Or you can use Sendgrid through Azure or just by itself for SMTP as well.
>
>Regards Chad.
>
>
>-- 
>Chad Kelly
>Manager
>CPK Web Services
>Phone 03 5273 0246
>Web www.cpkws.com.au
>
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