[AusNOG] Damage to iiNET HFC cable

[Jared Hirst]

You have a network in one city/town... TPG have a network in every town, city, state and almost house you can imagine in Australia.

I’m not saying this is an excuse, but seriously, please don’t compare yourself to them, they have thousands of ‘issues’ to deal with and need to prioritise them based on the severity.

Low hanging HFC is not dangerous if it’s not over a road or anything. I would like to see a photo, as a low HFC on a side walk is very normal and classified low risk, there are far greater risks out there such as sunken pits, live POTS poles, smashed POI’s and so many other things that Telcos have to deal with.

It’s great you take care for your network in your region, but that’s a handful of devices.
TPG / iiNET and many others have thousands and thousands of end points, and getting to those immediately is not possible.

There is a reson these are called ‘residential services’ with a ‘residential SLA’ because Telcos know and realise that things like a broken HFC cable can and will happen, but the time to repair could be hours, days, months.

As consumers, we need to have backup plans if the internet is that important.

As businesses, we need to have redundant connections if we want to stay in business.




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Jared Hirst
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Tue, 5 Feb at 9:20 pm, <mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au>> wrote:


I am appalled that a company couldn’t care about accidental damage to their network. iiNET has really let get of their standards and ethics since TPG brought them out, then again anyone that knows what iinet was before compared to now will know what I mean – but that’s not the sort of discussion that we should be having on this list.



I run a marrid of wireless gear P2P all over Ballarat, if any of my equipment was damaged or posing a risk to the public or their health I have a duty of care nt only under my licence conditions not to mention ethics to remedy the situation.



It took me over half a day to finally get through to someone to warn them that the hazard, only after I posted here did anyone take me seriously. I am very disappointed that L1 staff at iinet business and resi dint know how to handle this issue.



Thanks everyone who assisted in this situation.



Regards,



Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd

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