[AusNOG] AAPT announcing my IP range (STOP IT!)

[Shannon Stadtmiller]

Hi Ross,

Probably best that you speak directly with your RSP/Reseller in relation to the /24 range and ensuring that this is given back to you.

As the cancellation is raised by your RSP/Reseller, it is up to them to raise it correctly to AAPT to stop the range being advertised.  The range isn't advertised on your end user access link it is advertised on their core aggregation/virtual link which is a separate order/process to have this disconnected and removed from routing- put simply this is 2 requests.

Furthermore, by adding a note to the order form won't achieve anything, as the product I am assuming you are on is automated end to end from a termination perspective and therefore a human won't read any comments that you have added to an order.

Please give your RSP/Reseller a call to initiate the return of your /24 range.  AAPT Wholesale is a brand under the TPG group of companies which does not provide services directly to end users.


Shannon Stadtmiller |  Account Manager - International & Carrier
T 02 9009 8778 | M 0403 494 326
Our Address has changed - Level 22, 207 Kent Street Sydney NSW 2000
shannon.stadtmiller at aapt.com.au | www.aapt.com.au

AAPT - TPG Telecom Company (ASX: TPM)



This email and any attachments are confidential and may be subject to copyright, legal or some other professional privilege. They are intended solely for the attention and use of the named addressee(s). They may only be copied, distributed or disclosed with the consent of the copyright owner. If you have received this email by mistake or by breach of the confidentiality clause, please notify the sender immediately by return email and delete or destroy all copies of the email. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you by mistake.



-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Ross Wheeler
Sent: Monday, 15 October 2018 1:17 PM
To: <ausnog at lists.ausnog.net>
Subject: [AusNOG] AAPT announcing my IP range (STOP IT!)


I had an nbn service though an aapt reseller/wholesaler.
That service was recently decommissioned (no longer required).
It did however have a IPv4 /24 address routed over it which was supposed
to be dropped at the same time. (The disconnection order to aapt included
a statement to that effect).

The service has been disconnected for almost a week, yet appt are still
announcing my IP address. The account rep has said that basically,
paraphrasing, "the address should have been dropped before the service was
terminated, there is no way to change the routes now that the service is
no longer active".

Account rep allegedly spoke with faults and was unable to get anything
done. Surely this cannot be "normal practice"??

I'm told that aapt are going to "reinstate the service" so the route can
be dropped...

I'm concerned that either (a) they won't be able to fix it, or (b) it will
take then 20 days to achieve, and neither is acceptable.

I'm not the account holder with aapt, and don't have any accounts or
services with aapt, so presume they won't even talk to me. If that's the
case, how does one procede? I need to use the /24 and route it where it
needs to be, in a timely manner.

This is in many regards, similar to the "Someone in another country is
announcing my IPs" a couple of weeks back, except this is a legacy problem
exacerbated with either incompetence, inadequate systems or disinterest.

Thanks,
R.
_______________________________________________
AusNOG mailing list
AusNOG at lists.ausnog.net
http://lists.ausnog.net/mailman/listinfo/ausnog
Confidentiality: This email and any attachments are confidential and may be subject to copyright, legal or some other professional privilege. They are intended solely for the attention and use of the named addressee(s). They may only be copied, distributed or disclosed with the consent of the copyright owner. If you have received this email by mistake or by breach of the confidentiality clause, please notify the sender immediately by return email and delete or destroy all copies of the email. Any confidentiality, privilege or copyright is not waived or lost because this email has been sent to you by mistake.


Quotations: Unless revoked earlier, any quote set out in or attached to this email is valid only for 30 days from the date of this email. We reserve the right to withdraw the offer at any time, including before the expiry of the 30 day period.
________________________________