[AusNOG] Telstra mobile issues again?

James Hodgkinson yaleman at ricetek.net
Thu May 24 16:44:33 EST 2018 

What, like whatsapp/slack/irc/email/whatever? :)


On Thu, 24 May 2018, at 16:09, Nick Stallman wrote:
> If you had SMS via VoIP that would be *really* perfect.


> 
> On 24/05/18 15:52, Karen Hargreave wrote:
>> Dual sim, VoIP app on the phone, then tell everyone to call the
>> number linked to the VoIP number *shrug* not hard, just a pain>> 
>>  Sent from my iPad
>> 
>> On 24 May 2018, at 1:18 pm, Christopher Hawker
>> <me at chrishawker.com.au> wrote:>> 
>>> That is where a mobile number on a SIP service would come in useful,
>>> 2 providers for data failover, same number no matter which network.>>> 


>>> CH.


>>> 
>>> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of
>>> Bradley Amm <brad at bradleyamm.com> *Sent:* Thursday, May 24, 2018
>>> 1:06:17 PM *To:* Tony Miles; Mark Currie *Cc:*
>>> &lt,ausnog at lists.ausnog.net&gt, *Subject:* Re: [AusNOG] Telstra
>>> mobile issues again?>>>  
>>> Yes but the point is the number is only associated to one sim. If
>>> that sims network provider is down you still wont get calls to that
>>> number.>>> 
>>> You can still make calls
>>> 
>>> 
>>> 
>>> 
>>> Sent from my Samsung Galaxy smartphone.
>>> 
>>> -------- Original message --------
>>> From: Tony Miles <tmiles42 at gmail.com>
>>> Date: 24/5/18 9:58 am (GMT+08:00)
>>> To: Mark Currie <MCurrie at laserfast.com.au>
>>> Cc: "<,ausnog at lists.ausnog.net>," <ausnog at lists.ausnog.net>
>>> Subject: Re: [AusNOG] Telstra mobile issues again?
>>> 
>>> Might be a market now for dual-sim 'electronic bracelets' too now :)>>> 
>>> On 23 May 2018 11:57, "Mark Currie" <MCurrie at laserfast.com.au>
>>> wrote:>>> 
>>>> There are dual SIM phones available as well.. Just sayin’ :-)


>>>> Mark


>>>>  


>>>> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf
>>>> Of *Bradley Amm *Sent:* Wednesday, 23 May 2018 11:19 AM *To:*
>>>> ausnog at lists.ausnog.net *Subject:* Re: [AusNOG] Telstra mobile
>>>> issues again?>>>>  


>>>> It would be great if we could “roam” between all networks or a
>>>> company comes up with a product that can roam between all networks>>>>  


>>>>  


>>>> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf
>>>> Of *Brenden Cruikshank *Sent:* Wednesday, 23 May 2018 6:37 AM *To:*
>>>> ausnog at lists.ausnog.net *Subject:* Re: [AusNOG] Telstra mobile
>>>> issues again?>>>>  


>>>> I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my
>>>> choice to use Telstra because I’m either on call or backup to the
>>>> oncall and I selected Telstra due to its “premium” mobile network.
>>>> It’s not just coverage but actually reliable data speeds.>>>>  


>>>> Throughout the Telstra outage my phone never went SOS only, does
>>>> this mean my phone wouldn’t have been able to fail over to another
>>>> network for 000 / 112??? I was unable to make outbound calls and my
>>>> incoming calls all went to voicemail. My guess is I would be unable
>>>> to call 000/112 and in an emergency hopefully someone is on another
>>>> carrier>>>>  


>>>> This happened just outside my office building yesterday, if Telstra
>>>> was out on Tuesday instead of Monday what’s your chances? Would the
>>>> Telstra outage have affected emergency services once they arrived??>>>>  


>>>> https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html>>>>  


>>>> Telstra seems to publicly dismiss its outages as minor or “affected
>>>> a small number of users” meanwhile people are mentioning it nation
>>>> wide. The outages have been higher then usual over the last 6
>>>> months but I’ve got 18 months left on my contact.>>>>  


>>>> At work we use an Optus evolve service and have 1-3 fixed voice or
>>>> data outages on a good month lasting 30-90 mins to half a day or
>>>> longer. Business is in contract until 2020, it’s now just accepted
>>>> as a normal thing and phones are too hard so “thinking about what
>>>> to do about it” isn’t as simple as that. (We did get a second
>>>> internet service so I guess we did think about it on the data
>>>> side).>>>>  


>>>> On the other hand we have a legacy Telstra frame relay service,
>>>> it’s had 100% uptime for as long as I can remember. Old technology
>>>> just seems so much more reliable.>>>>  


>>>> Tonight I’m picking up a Amaysim to use as a backup on their $10/mo
>>>> plan. It’s cheap and what Telstra recommends I don’t do!>>>> https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236>>>>  


>>>> And 4G was unavailable this morning at Central station in Brisbane
>>>> with minimal to no 3G data throughput. Thanks Telstra.>>>>  


>>>>  


>>>> Sent from my iPhone


>>>> 
>>>> On 22 May 2018, at 11:11 pm, Joshua D'Alton <joshua at railgun.com.au>
>>>> wrote:>>>>> If a business, regardless of size, isn't looking at these Telstra
>>>>> outages (or any of their provider outages really) and getting the
>>>>> ball rolling on what to do about it..... well, not good.>>>>>  


>>>>> The smallest business has the ability, even if not the
>>>>> intelligence/motivation/smarts/etc, to evaluate what they rely on
>>>>> and the level of continuity they require. Literally even just
>>>>> reading this thread should be enough to raise the appropriate
>>>>> questions, such as "why do you think something like "they pay for
>>>>> a service. It probably isn't the cheapest, but they pay for it
>>>>> anyhow because the name brings an element of trust" means zero
>>>>> downtime?">>>>>  


>>>>> It is interesting that there has been a shift between services you
>>>>> could totally rely on (say Telstra in the 90s), to those you can't
>>>>> even with a tight SLA (Telstra now..), but the reality is those
>>>>> considering a bulletproof system in the 90s still had a backup
>>>>> incase of a Telstra outage.>>>>>  


>>>>> But back to the OP, Telstra dropping 000 should be hounded like no
>>>>> tomorrow. People think power gas is essential services, but 000 is
>>>>> actually essential. Is anyone monitoring the ACMA or whoever
>>>>> responses to these events and the lapsing of SLAs?>>>>>  


>>>>> On 22 May 2018 at 22:22, Karen Hargreave <karen at iamunique.net.au>
>>>>> wrote:>>>>>> Ok, devils advocate side to the rant..


>>>>>>  


>>>>>> Firstly, let me say that I am not against your idea in the sense
>>>>>> that there is definitely a need for small businesses to be more
>>>>>> agile.>>>>>>  


>>>>>> Ok, that said. Yes, one could think that a small business could
>>>>>> be more agile, but then, they pay for a service. It probably
>>>>>> isn't the cheapest, but they pay for it anyhow because the name
>>>>>> brings an element of trust. Small businesses generally don't have
>>>>>> the ability to reach into a draw and pick up a sim from another
>>>>>> provider just to keep them on the air. Even if they can, how do
>>>>>> they tell their customers of a phone number change? Who do they
>>>>>> tell? Yes, a solution could involve other types of voice services
>>>>>> to be contacted on, but then there is the question, if part of
>>>>>> what they are paying for is trust in the brand, then well...  you
>>>>>> know where I am going.>>>>>>  


>>>>>> Oh, and food for thought, almost literally...  try working at a
>>>>>> food delivery place when the competitor has no eftpos...  yes,
>>>>>> they do lose money :) and customers :)>>>>>> 
>>>>>> Sent from my iPad


>>>>>> 
>>>>>> On 22 May 2018, at 9:49 pm, Jason Leschnik <jason at leschnik.me>
>>>>>> wrote:>>>>>>> The Media and the Public's response to this is a little
>>>>>>> disheartening. Before I got into the world of networking I'd be
>>>>>>> part of the masses on WhingePool ragging on the ISPs. The more I
>>>>>>> see behind the curtain of the industry I sympathise that the
>>>>>>> problems we face are large and complex. Most people struggle to
>>>>>>> perform simple "adult" functions but yet believe that a large
>>>>>>> insanely complex organisation with many moving parts isn't just
>>>>>>> as potentially flawed is baffling. So many comments on Twitter
>>>>>>> with business owners blaming Telstra for their "insane financial
>>>>>>> loss" due to the outage but in saying that, isn't their lack of
>>>>>>> BCP nothing more than the same thing Telstra saw if not worse? A
>>>>>>> small company is much more agile to create a simple BCP for
>>>>>>> events like this.>>>>>>>  


>>>>>>> /Rant 


>>>>>>>  


>>>>>>> On 21 May 2018 at 10:37, Ross Wheeler <ausnog at rossw.net> wrote:>>>>>>>> 
>>>>>>>> I'm seeing (mobile) services - voice and data - down or
>>>>>>>> intermittent in multiple areas for the last 40 minutes or so.>>>>>>>> 
>>>>>>>>  Can't find anything mentioned about it - am I just lucky
>>>>>>>>  enough to have a significant proportion of my telstra services
>>>>>>>>  go titsup all together, or is there some wider issue?>>>>>>>> 
>>>>>>>>  (None of my services with other carriers seem affected at this
>>>>>>>>  stage).>>>>>>>>  _______________________________________________
>>>>>>>>  AusNOG mailing list
>>>>>>>> AusNOG at lists.ausnog.net
>>>>>>>> http://lists.ausnog.net/mailman/listinfo/ausnog


>>>>>>>  


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>>>>>> 
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>>>>>  


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>>>> 
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>>
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> -- 
>
> Nick Stallman Technical Director Email nick at agentpoint.com Phone 02
> 8039 6820[1] Website www.agentpoint.com.au[2] Agentpoint Netpoint
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