[AusNOG] New IP range being Geoblocked by Foxtel Streaming

[Mark Andrews]

The customer should call the ACCC.  Foxtel are taking the money and
not delivering the product.

> On 15 Jun 2018, at 2:11 pm, Louis Crossing <me at louis.id.au> wrote:
> 
> Had this issue many times.
> 
> casops.casops at foxtel.com.au
> 02 9813 9070
> 
> Send them an email, follow it up with a phone call maybe a day later if you haven't heard anything.
> Casops don't fix it directly but they can contact the people that can; they sometimes just need a bit of a nudge to follow it up. It's taken a few months sometimes for it to be resolved.
> 
> Indeed, front-line support have been less than useless.
> 
> On 15 June 2018 at 11:42, Isaac Lo <isaac.lo at net360.com.au> wrote:
> Hi All,
> 
> I have a new allocated range from APNIC, however it appears the Foxtel Go streaming service sees this range as "not in australia". The range in question does show up as being in australia when using looks via speedtest.net and whatismyip services. So several geoip databases have been updated.
> 
> Anyone have a contact that can help me get changed?
> 
> Going via the front door, the Foxtel support desk blames us for being overseas even though we are not.
> 
> Regards
> Isaac
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-- 
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE: +61 2 9871 4742              INTERNET: marka at isc.org