[AusNOG] NBN/ACMA fines etc

[paul+ausnog at oxygennetworks.com.au]

Hey Michael,

Yes there should be transparency but it should not be something that an end user should be looking at IMHO because they don't understand the complexities of how an Internet service is delivered.

NBN have broken so much for the industry by marketing directly to end users I believe, it just should never have happened, but the political pawn that NBN has always been meant that it was always going to be this way for it to get traction, they had to "sell it to the people", and this is why we now have such a big mess with speeds and expectations.

Tell me who can provide a genuine layer 2 Ethernet link provisioned at 100M/40M that will provide an end user with 100/40 actual throughput ?
Unless you overprovision the layer 2 connection an end user will never see full speed.

NBN fine RSP's  for satellite connections if their users go over quota, yet they don't give them any tools to determine their usage properly, how does that one work ?

There are so many variables in these things now that it's next to impossible to point the finger, especially if you are an end user, there has to be a clear escalation path with measurable information at each point, which there usually isn't and where I believe that Mark is trying to indicate that we all need to be vigilant with this information gathering and reporting.

We had a Telstra customer a couple of weeks ago receive a letter from Telstra saying that they were sorry that they couldn't deliver their contracted speed of 100/40, they could only get 94.959 down and 42 up, so they were letting them out of their contract, seriously this is what it has come to now.

I understand your pain and we are all suffering it, but I think the facts will remain the same no matter what, we need to do whatever we can to make sure we are doing the right thing by our customers and providing tools that we can use to show our customers that we are doing the right thing, our aggregators should be doing the same, whether it all happens or not is anybody's guess unfortunately but at least we can control those things that are within reach to us.

Regards
Paul

-----Original Message-----
From: mike at ozonline.com.au [mailto:mike at ozonline.com.au] 
Sent: Tuesday, 2 January 2018 12:16 PM
To: Paul Julian
Cc: 'AusNOG'
Subject: RE: [AusNOG] NBN/ACMA fines etc

Hi Paul,

"I don't disagree that NBN has to have problems in their network, congestion simply has to be an issue at some points in time one would imagine, but of course the ACCC would have us believe that this is not the case and will never force NBN to report on such things I don't think, now that the ACCC has created a monopoly in NBN they won't do anything to tarnish that prize."

Isn't this why NBN should be forced to be transparent when they do have issues?

They are a monopoly and any issues at their end may result in fines being levied further down the value chain.

- Michael