[AusNOG] NBN/ACMA fines etc

[paul+ausnog at oxygennetworks.com.au]

I have to agree with Mark here, NBN have no responsibility to the consumer, they are a network owner and wholesaler, the onus of this comes on the RSP or Aggregator who buys from them, they need to build and maintain systems to ensure that the SLA's they have with the network operator (NBN) are upheld and have a plan to deal with that if they aren't.

As an ISP we need to keep track of what our wholesaler/aggregator is also doing and whether our SLA's are being met by them, if there is no SLA then that limits the options of course.

This is one of the reason I believe that our great government decided to implement the Broadband Speed Claims guidelines, it clearly outlines the expectations of each level to report to their respective customers, wholesale or retail, on what the expected services would look like.

It's an interesting if not seemingly unnecessary read in my opinion, but something we ALL need to be aware of, and of course this has come about from ISP's short selling their customers when it comes to CVC and probably transit capacity.
An interesting thing to look at now is how the major Telco's are now advertising their NBN plans, very different information to 3 months ago.

https://www.accc.gov.au/system/files/CCS%20-%20Broadband%20Speed%20Claims%20-%20Industry%20guidance%20-%20FINAL%20ex%20SCB%2018%20Aug%202....pdf

I don't disagree that NBN has to have problems in their network, congestion simply has to be an issue at some points in time one would imagine, but of course the ACCC would have us believe that this is not the case and will never force NBN to report on such things I don't think, now that the ACCC has created a monopoly in NBN they won't do anything to tarnish that prize.

Regards
Paul



-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of mike at ozonline.com.au
Sent: Tuesday, 2 January 2018 11:38 AM
To: Mark Newton
Cc: AusNOG
Subject: Re: [AusNOG] NBN/ACMA fines etc

Mark,

I think you're thinking of the days when ISPs had more end to end control than they have today.

Where the handoff chain includes NBN monopoly, often aggregators and the ISP, the party responsible for any shortfall is not so clear and increased transparency is helpful for both industry participants and the consumer.

I would think many ISPs would wish that consumers could readily identify where they shortfall lay, so the consumer can then make more informed purchasing decisions but also given the Government's increasing tendency to hatch punitive regimes.

Kind regards

Michael.

Quoting Mark Newton <newton at atdot.dotat.org>:

> Then perhaps you need to talk to your aggregator, who does have   
> telemetry available, and who you’re already paying for service, and   
> who can give you availability data without inviting NBNCo to play in  
> the retail market.
>
> The NBN mess is the result of the ugly Australian tendency to go   
> running behind the Government’s apron strings every time anyone has   
> a problem with anything, instead of solving the problem yourself.   
> Asking for more government “assistance” isn’t likely to result in a   
> better outcome.
>
> They’ve already shown that they don’t know how to produce good   
> outcomes, and it’s a bit weird to expect that they’d suddenly learn   
> for this one specific instance.
>
>
>    - mark
>
> --
> Tiny screen, imaginary keyboard.
>
>
>> On 2 Jan 2018, at 10:59, mike at ozonline.com.au wrote:
>>
>>
>> Quoting Mark Newton <newton at atdot.dotat.org>:
>>
>>>
>>>> On 22 Dec 2017, at 10:36 AM, mike at ozonline.com.au wrote:
>>>>
>>>> Here's an idea,
>>>>
>>>> Why doesn't the ACMA require NBN to provide a service status page 
>>>> that an NBN user can key their address into and it shows :-
>>>
>>> You’re a service provider.
>>>
>>> Do you really want NBNco playing in your patch?
>>>
>>> Surely you have enough telemetry to supply that information to   
>>> your  users without NBNco’s continued involvement?
>>>
>>>  - mark
>>>
>> Mark,
>>
>> As a customer of a wholesale aggregator we have no means of knowing 
>> if any given CVC is congested.
>>
>> Worse, we have no visibility into NBN's network.
>>
>> We think information on both would be most helpful to both the   
>> customer and ourselves.
>>
>> - Michael.
>>
>>
>>
>>
>>
>
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