[AusNOG] Uber > TPP migration

Tue Feb 6 18:33:16 EST 2018

No need to call VentraIP's number for support, Synergy Wholesale has 24/7
Australian technical support accessible via their own number ;-)

Thanks for the recommendation - very much appreciated!

On 6 Feb. 2018 6:29 pm, "Christopher Hawker" <me at chrishawker.com.au> wrote:

They are still over in Dubai with no Australian support. The only reason
Web Address Registration exists is for the ability to sell Australian
domain names and operate local infrastructure. Other than that, hopeless.

CH.
------------------------------
*From:* Serge Burjak <sburjak at systech.com.au>
*Sent:* Tuesday, February 6, 2018 6:28:01 PM
*To:* Troy Cowin
*Cc:* Christopher Hawker; ausnog at lists.ausnog.net;
ausnog-request at lists.ausnog.net

*Subject:* Re: [AusNOG] Uber > TPP migration

Crazy is not as bad as it once was. Can get anything I want these days.
Didn't they buy Enectica?

On 6 February 2018 at 17:21, Troy Cowin <troy at perthsystems.com.au> wrote:

I completely concur – and this afternoon has been a perfect example of the
sheer lack of giving a crap!

*Troy Cowin*

[image: cid:image001.png at 01D280A4.01865B60]

08 6365 2074 <(08)%206365%202074>

[image: cid:image001.png at 01D280A4.01865B60]

[image:
http://perthsystems.com.au/perthsys_wp/wp-content/uploads/2012/12/logo1.png]

troy at perthsystems.com.au

www.perthsystems.com.au

*From:* Christopher Hawker [mailto:me at chrishawker.com.au]
*Sent:* Tuesday, 6 February 2018 3:19 PM
*To:* Troy Cowin <troy at perthsystems.com.au>; ausnog at lists.ausnog.net;
ausnog-request at lists.ausnog.net

*Subject:* Re: [AusNOG] Uber > TPP migration

Hi Troy,

I knowingly say this on a public platform - TPP Wholesale is the
second-worst wholesaler I have ever experienced, behind CrazyDomains. Once
the situation resolves, definitely move over to Synergy Wholesale. There
have been two occasions after-hours where things have been an issue for a
client of mine and have even been able to call VentraIP's 24/7 number to
get support (as they are sister companies).

Thanks,

CH.
------------------------------

*From:* AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Troy Cowin <
troy at perthsystems.com.au>
*Sent:* Tuesday, February 6, 2018 6:11:04 PM
*To:* ausnog at lists.ausnog.net; ausnog-request at lists.ausnog.net
*Subject:* Re: [AusNOG] Uber > TPP migration

Hi All,

Replying to this out of sheer desperation...

I have about 15 customers who TPP/Uber have just disabled their existing
services on the Uber Exchange platform without finalizing the migration to
the new o365 platform. I have spent the past 3 hours battling with support
to either re enable the previous service or provide some assistance with
getting the new services activated properly and I'm getting nowhere fast.

Is there anyone in the migrations team or ops team who can provide any
level of assistance or direct me to someone who can.

All I'm getting from calls/live chat is to send an email and we'll get
round to it at some point - in the mean time I've got ~120 users calling me
because their emails aren't working all the sudden.

Cheers,

Troy Cowin

08 6365 2074 <(08)%206365%202074> / 0413 771 588
troy at perthsystems.com.au

-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net
<ausnog-bounces at lists.ausnog.net>] On Behalf Of Chad Kelly
Sent: Thursday, 16 November 2017 11:43 AM
To: ausnog at lists.ausnog.net; ausnog-request at lists.ausnog.net
Subject: Re: [AusNOG] Uber > TPP migration

On 11/16/2017 12:00 PM, ausnog-request at lists.ausnog.net wrote:

> Is it just me, or was last night's uber > TPP migration completely
> screwed up? A couple of our domains had a blanked zonefile (cue the MD
> asking why his inbox is suspiciously empty...) one has no "A" record
> but seems to be working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry /
TPP wholesale migration has been a complete mess and its been the case for
a good year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times
customers have had issues adding credit to the system and have been unable
to renew domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by the
client / customer of the reseller and that the reseller is responsible for
making sure the clients services are online Melbourne IT should be working
a lot harder on not messing up migrations to prevent legal action.
I moved all of CPK Web Services client's domains and our own to Synergy
Wholesale last year and lets just say things have worked a lot better
since, I knew things were going down hill fast with NR when it took
something like 3 weeks to transfer a .com.au domain name which should of
only taken 48 hours.
Regards Chad.

--
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246 <(03)%205273%200246>
Web www.cpkws.com.au

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